Partner Success Manager

Summary

Partner Success Manager – India

Department : Global SI Alliances (Partner Success)

Location : Bengaluru, India

We are seeking an experienced Partner Success Manager to join our Global SI Alliances team in Bengaluru, India. This is a high-impact individual contributor role critical to the success of large-scale Guidewire implementations led or supported by Systems Integrator (SI) partners.

The ideal candidate brings strong expertise in delivery management, stakeholder coordination, and risk mitigation, and will work closely with SI partners to ensure effective project execution. This role supports global implementations, requiring flexible work hours and frequent collaboration across time zones.

You will act as a trusted liaison between Guidewire and our partners - ensuring readiness for delivery, enabling effective adoption of Guidewire cloud products and features, and driving high-quality execution that leads to successful customer outcomes. The role demands proactive leadership, strong relationship-building skills, and the ability to influence diverse stakeholders to deliver value.

As a Partner Success Manager, your role is to ensure the readiness and quality of our System Integrator (SI) partners' delivery practices. You will maintain a portfolio-level view of partner engagements, driving proactive alignment and effective collaboration to achieve high-quality customer outcomes.

This role requires a full-time commitment, with a focus on supporting our US partners and clients. You will be expected to align your working hours with US Eastern Standard Time (EST) to facilitate seamless collaboration and ensure a high level of service. This may involve working early mornings or late evenings in India, depending on the needs of the projects and stakeholders. We value flexibility and open communication to meet our shared goals.

Job Description

Key Responsibilities

• Ensure partner alignment and readiness for planned engagements by leading readiness assessments and addressing capability gaps. Facilitate the onboarding of new partners and teams, and contribute to the development of scalable enablement programs to enhance partner capability.
• Maintain a 360-degree view of the SI delivery portfolio to understand performance patterns and proactively prevent and resolve delivery issues. Facilitate communication and collaboration between partners and Guidewire teams to ensure successful project outcomes.
• Lead, manage or contribute to strategic initiatives that enhance the overall maturity and competitiveness of SI partners' Guidewire practices, positioning them as trusted advisors and preferred delivery partners.
• Lead regional partner portfolio calls to align Guidewire and partners on delivery activities and resolve escalated issues. Monitor and communicate partner performance data to drive continuous improvement and inform strategic decisions.
• Enable partner understanding and adoption of new Guidewire features, especially in cloud-based implementations including organization and support for enablement or marketing events.
• Manage end-to-end coordination for Guidewire implementation projects involving SI partners, ensuring delivery excellence, strategic alignment, and business value realization
• Proactively identify and mitigate delivery risks through structured partner engagement, governance, and escalation mechanisms
• Collaborate effectively with stakeholders across Guidewire, partners, and customers to ensure consistent communication, issue resolution, and transparency
• Lead partner project readiness assessments and support enablement efforts to address capability or planning gaps
• Monitor implementation progress to identify at-risk partner projects and drive timely corrective actions to ensure successful outcomes
• Contribute to creation and delivery of scalable enablement programs - including onboarding, advanced training, and frameworks - to grow partner capability across Guidewire products, methodologies, and delivery models
• Coach partners on Guidewire's delivery framework, ensuring consistent use of implementation methodologies and best practices
• Implement partner governance models to improve delivery quality, reduce risks, and enable seamless collaboration
• Track and report on partner performance metrics to drive continuous improvement and inform strategic investment decisions
• Influence partner strategy by analyzing ecosystem trends, identifying capability gaps, and collaborating with internal leadership to align investments with long-term business goals
• Facilitate structured retrospectives and feedback loops with partners and internal teams to enhance delivery models, enablement assets, and ecosystem scalability

Qualifications

'What You'll Do'

At Guidewire, we foster a culture of curiosity, innovation, and responsible use of AI—empowering our teams to continuously leverage emerging technologies and data-driven insights to enhance productivity and outcomes.

'What You Bring'

Demonstrated ability to embrace AI and apply it to your current role as well as data-driven insights to drive innovation, productivity, and continuous improvement.

About Guidewire

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.

For more information, please visit www.guidewire.com and follow us on Twitter : @Guidewire_PandC.

Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.

Skills Required

Project Governance