Technical Customer Support Associate
HGSBengaluru, Republic Of India, IN19 days ago
Job descriptionDetermines requirements by working with customers Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; Fulfils requests by clarifying desired information; completing transactions; Under Graduates / Graduates Fresher Excellent Communication Skills Basic Telephone Etiquettes MS Office Basic System Navigation Skills Customer Focus and Being Attentive Troubleshooting Good reasoning and analytical skills Active listening skills Ability to comprehend customer requirements well. Good understanding of ISP. Willing to work in Rotational shifts 5 days’ work / 2 rotational weekly offs Transport facility provided
JOB DESCRIPTON
Position Summary
Technical support executives are responsible for handling calls from new and existing customers from the US regarding a variety of broadband / OS-related queries. Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide technical support, and offer information, as needed, to keep customers satisfied and retain business.
Roles and Responsibilities
- Answers inquiries by clarifying desired information;
researching, locating, and providing information
escalating unresolved problems.
forwarding requests.
Education & Experience
Desired Skills and Abilities
Criteria
Desired qualifications : 10+2 or 10+3 or 10+2+4
Desired years of experience : Fresher
Ready to Join Immediately!!!
Position : Trainee Process Consultant (Technical Support)
Willing to work in rotational shifts
5 Days working, 2 Days split off weekly
2-way transportation
Desired Skills and Abilities :
Good communication
Good Analytical Skills
Work Location : Gold Hill Square, 6th floor, Hosur main road, Bommanahalli, Bangalore – 560 076 and any other work locations of HGS India as applicable
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Customer Support Associate • Bengaluru, Republic Of India, IN
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