Talent.com
Walk-In Drive - Customer Support - 1 to 4 years exp - International Voice process - Indore

Walk-In Drive - Customer Support - 1 to 4 years exp - International Voice process - Indore

Infosys BPMPune, Maharashtra, India
8 days ago
Job description

Walk-In Drive @ Infosys BPM Launch Your Career in Customer Support!

️ Walk-In Dates : 14th & 15th November 2025

Interview Location : Indore Job Locations : Pune, Bangalore

⏰ Time : 10 : 00 AM to 1 : 00 PM

Venue : Infosys Limited SEZ, Scheme No. 151 & 169B,

Village Bada Bangarda and Tigariya Badshah,

Super Corridor, Tehsil Hatod,

Indore, Madhya Pradesh – 453112.

Mode : 100% Work from Office (WFO)

Role Overview :

As a Customer Service Advocate, you will be the frontline representative for consumer concern / query. Your primary responsibility is to assist customers with non-technical issues related to customer query related to orders, billing, banking , and services. You’ll provide timely and effective solutions, ensuring a positive customer experience.

Basic minimum requirement : :

  • Should be flexible to work in Night shifts (US Shift) and flexible to work for 24 / 7 work environment
  • Work from office mandatory
  • Exposure to US contact center preferable

1. Customer Interaction :

  • Troubleshooting : Diagnose and resolve non-technical issues reported by customers via phone, chat, or email.
  • Active Listening : Understand customer concerns, ask relevant questions, and empathize with their situation.
  • Effective Communication : Clearly explain technical concepts to non-technical users.
  • Key responsibilities : :

  • Receive inbound Calls / Emails / Chats and ensure that cases and interactions are logged correctly in the required tool
  • Walk customers / Provide navigational support on self service portal
  • Place outbound calls to customers when required in line with Client / Company guidelines
  • Work productively whilst maintaining exceptional call / data quality standards in line with targets
  • Contribute to the team through open and regular communication with peers / supervisors
  • Adhere to all company or departmental policies and procedures (personnel and operational)
  • Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process
  • Maintain regular and punctual attendance in line with company policies and procedures
  • Minimize customer complaints and escalations by providing exceptional service and call control
  • Mandatory Documents to Carry

    Updated printout of your resume

    Any 2 government-issued photo IDs (PAN / Aadhar / Voter ID / Passport)

    All original academic documents for verification :

    ▸ 10th & 12th Marksheets

    ▸ Graduation (All Semesters, CMM, Provisional & Degree Certificate)

    ⚠️ Laptops & cameras are not permitted due to security restrictions.

    Government ID is mandatory for entry into the campus.

    How to Attend the Walk-In

    Carry a copy of this email / invitation

    Register your application in advance

    https : / / career.infosys.com / jobdesc?jobReferenceCode=PROGEN-HRODIRECT-223472

    Walk into Infosys Limited SEZ, Scheme No. 151 & 169B, Village Bada Bangarda and Tigariya Badshah, Super Corridor, Tehsil Hatod, Indore, Madhya Pradesh – 453112 on 14th & 15th November 2025 between 10 : 00 AM 1 : 00 PM

    Why Infosys BPM?

    Work with a global brand

    Extensive training & upskilling programs

    Fast-track career growth in tech support or customer success

    Dynamic, inclusive, and team-oriented culture

    Come build your career with Infosys BPM. Lets grow, together. We cant wait to meet you!

    Warm Regards,

    Talent Acquisition Team

    Infosys BPM Ltd.

    Human Resources | INFY HR

    www.infosysbpm.com

    Create a job alert for this search

    Customer Support • Pune, Maharashtra, India

    Related jobs
    • Promoted
    Walk-In Drive - Customer Support - International Voice process - Kolkata

    Walk-In Drive - Customer Support - International Voice process - Kolkata

    Infosys BPMPune, Maharashtra, India
    Walk-In Drive @ Infosys BPM Launch Your Career in Customer Support!.Infosys Limited Plot No IIIG / 2,P.As a Customer Service Advocate, you will be the frontline representative for consumer concern / qu...Show moreLast updated: 30+ days ago
    • Promoted
    International Voice Process

    International Voice Process

    Live ConnectionsPune, Maharashtra, India
    Hiring Now – Customer Service (International Voice Process).Customer Service Associate (JL 2A).International Voice (Inbound Calling). Excellent Communication – C1 Level (SVAR C1 / CRT ≥ 72%).Strong ...Show moreLast updated: 1 day ago
    • Promoted
    Walk-in Drive for US Retirement Insurance (401K), Exp : 1-2yrs on 11th Nov- Pune

    Walk-in Drive for US Retirement Insurance (401K), Exp : 1-2yrs on 11th Nov- Pune

    Infosys BPMPune, Maharashtra, India
    We are hiring experienced candidates from 401(k) US Retirement Insurance domain for Pune- location.Please walk-in for interview on 11th November 2025 at Pune Location. Note : Please carry copy of thi...Show moreLast updated: 12 days ago
    • Promoted
    Walk-in Drive for US Retirement Insurance (401K), Exp : 2-4yrs on 11th Nov- Pune

    Walk-in Drive for US Retirement Insurance (401K), Exp : 2-4yrs on 11th Nov- Pune

    Infosys BPMPune, Maharashtra, India
    We are hiring experienced candidates from 401(k) US Retirement Insurance domain for Pune- location.Please walk-in for interview on 11th November 2025 at Pune Location. Note : Please carry copy of thi...Show moreLast updated: 12 days ago
    • Promoted
    Walk-In Drive - Technical Support - 1 to 5 years exp - International Voice process - Indore

    Walk-In Drive - Technical Support - 1 to 5 years exp - International Voice process - Indore

    Infosys BPMPune, Maharashtra, India
    Walk-In Drive @ Infosys BPM Launch Your Career in Technical Support!.Infosys Limited SEZ, Scheme No.Village Bada Bangarda and Tigariya Badshah,. Indore, Madhya Pradesh – 453112.Experience (Minimum 1...Show moreLast updated: 7 days ago
    • Promoted
    We are Hiring For Customer Support International Voice - Pune

    We are Hiring For Customer Support International Voice - Pune

    Infosys BPMPune, Maharashtra, India
    Greetings from Infosys BPM Ltd.We are hiring for Customer Support International Voice Process in Pune.Please find below Job Description for your reference : . Customer Support - International Voice).C...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Support | International voice process

    Customer Support | International voice process

    ConfidentialPune
    This is an excellent opportunity for graduates with a proven track record in global customer support to excel in a dynamic environment. Handle inbound and / or outbound customer inquiries with profess...Show moreLast updated: 30+ days ago
    • Promoted
    International Customer Support- Pune

    International Customer Support- Pune

    2comsPune, Maharashtra, India
    Customer Support Executive International Voice Process Salary Up to 5.Top Indian MNC IT & Customer Support.Only local candidates can apply. Resolve queries and deliver excellent customer servi...Show moreLast updated: 7 days ago
    • Promoted
    Walk-in drive for PTP / RTR / OTC skills. Please walk-in for interview on 14th-NOV-25 at Pune location.

    Walk-in drive for PTP / RTR / OTC skills. Please walk-in for interview on 14th-NOV-25 at Pune location.

    Infosys BPMPune, Maharashtra, India
    Walk-in drive for PTP / RTR / OTC skills.Please walk-in for interview on 14th-NOV-25 at Pune location.Note : Please carry copy of this email to the venue and make sure you register your application befo...Show moreLast updated: 7 days ago
    • Promoted
    Mega Walk-In Drive : TCS Pune is Hiring for Sourcing & Procurement

    Mega Walk-In Drive : TCS Pune is Hiring for Sourcing & Procurement

    Tata Consultancy ServicesPune, Maharashtra, India
    Mega Walk-In Drive : TCS Pune is Hiring for Sourcing & Procurement.Tata Consultancy Services Ltd, Sahyadri Park, Plot No 2&3, Phase 3, Rajiv Gandhi Infotech Park, Maan, Hinjewadi, Pune 411057.Should...Show moreLast updated: 11 days ago
    • Promoted
    Infosys BPM is Hiring - Walk-in - Customer Service / Service Desk - Pune

    Infosys BPM is Hiring - Walk-in - Customer Service / Service Desk - Pune

    Infosys BPMPune, Maharashtra, India
    Walk-In Drive @ Infosys BPM Launch Your Career in Customer Support & Service Desk!.INFOSYS BPM LIMITED, SEZ Unit, Embassy Tech Zone, Rhine Building, LG, G & 1st Floor Wing-B, Plot No.Rajiv Gandhi I...Show moreLast updated: 30+ days ago
    • Promoted
    Walk-In Drive - Service desk - International Voice process - Kolkata

    Walk-In Drive - Service desk - International Voice process - Kolkata

    Infosys BPMPune, Maharashtra, India
    Walk-In Drive @ Infosys BPM Launch Your Career in Customer Support! ️Walk-In Dates : 31st October 2025 Interview Location : Kolkata Job Locations : Pune, Bangalore ⏰Time : 10 : 00 AM to 1 : 00 PM Venue...Show moreLast updated: 28 days ago
    • Promoted
    Walkin Drive for Mortgage; Exp : 1-2 yrs on 29th October- Pune

    Walkin Drive for Mortgage; Exp : 1-2 yrs on 29th October- Pune

    Infosys BPMPune, Maharashtra, India
    We are hiring experienced candidates from Mortgage (Servicing and Origination) domain for Pune- location.Please walk-in for interview on 29th October 2025 at Pune Location.Note : Please carry copy o...Show moreLast updated: 25 days ago
    • Promoted
    International Voice Process Customer Support

    International Voice Process Customer Support

    ConfidentialPune
    Handle inbound calls and resolve customer inquiries in a timely and professional manner.Provide accurate and complete information regarding products, services, and company policies.Resolve customer...Show moreLast updated: 30+ days ago
    • Promoted
    Walk-in drive for PTP / RTR / OTC skills. Please walk-in for interview on 19th-NOV-25 at Pune location.

    Walk-in drive for PTP / RTR / OTC skills. Please walk-in for interview on 19th-NOV-25 at Pune location.

    Infosys BPMPune, Maharashtra, India
    Walk-in drive for PTP / RTR / OTC skills.Please walk-in for interview on 19th-NOV-25 at Pune location.Note : Please carry copy of this email to the venue and make sure you register your application befo...Show moreLast updated: 1 day ago
    • Promoted
    Inside Sales Specialist

    Inside Sales Specialist

    SolarSquarePune, Maharashtra, India
    At SolarSquare we are building the Home-Energy brand of future India.We help homes switch to rooftop solar and move away from traditional coal electricity. We are a full-stack D2C residential solar ...Show moreLast updated: 30+ days ago
    • Promoted
    Infosys BPM is Hiring - Walk-in - Service Desk & Customer Service - Pune

    Infosys BPM is Hiring - Walk-in - Service Desk & Customer Service - Pune

    Infosys BPMPune, Maharashtra, India
    Walk-In Drive @ Infosys BPM Launch Your Career in Service Desk & Customer Support!.Floor, ODC 8, Angsana building.ASCENDAS, Ascendas, Hinjewadi - Kasarsai Rd, Phase 3, Hinjawadi Rajiv Gandhi Infote...Show moreLast updated: 14 days ago
    • Promoted
    Walk-in drive for PTP / RTR / OTC on 7th-NOV-25 at Pune location.

    Walk-in drive for PTP / RTR / OTC on 7th-NOV-25 at Pune location.

    Infosys BPMPune, Maharashtra, India
    Walk-in drive for PTP / RTR / OTC on 7th-NOV-25 at Pune location.Note : Please carry copy of this email to the venue and make sure you register your application before attending the walk-in.Please use b...Show moreLast updated: 14 days ago