Senior Software Engineer I

Job Description

Work Location Options :

Hybrid

At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Key Responsibilities :

• SRE Strategy and Leadership : Develop and implement a comprehensive SRE strategy aligned with the company's goals and objectives. Lead junior members of the team to drive the reliability, performance, and scalability of technology solutions.
• Observability and Monitoring : Establish observability practices to ensure real-time insights into system performance, availability, and customer experience. Implement monitoring tools, metrics, and dashboards to proactively identify and address potential issues.
• Reliability Engineering Best Practices : Promote and implement standard methodologies, including error budgeting, chaos engineering, and disaster recovery planning. Cultivate a culture of resilience and reliability within technology.
• Automation and Efficiency : Champion automation initiatives to streamline operational workflows, deployment processes, and incident response tasks. Leverage automation tools and orchestration to improve reliability and reduce manual intervention.
• Production Support Optimization : Lead all aspects of end-to-end production support process, including incident management, problem resolution, and service-level agreement (SLA) compliance. Drive continuous improvement initiatives to enhance operational effectiveness and reduce mean time to resolution (MTTR).
• Colleague Journeys : Collaborate with multi-functional teams to enhance colleague journeys through seamless and reliable technology experiences.

Qualifications :

Required Skills :

Join our innovative team and be at the forefront of advancing Site Reliability Engineering and production support in the Global Risk and Compliance Technology space. If you are passionate about driving reliability, observability, and excellence in customer experiences, we invite you to apply and join our mission to redefine the future of risk and compliance technology. Apply now and join us in shaping the reliability and performance of solutions for a secure and compliant world.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include :

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to application.

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