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Receptionist (Vile Parle)

Receptionist (Vile Parle)

ConfidentialMumbai City, Mumbai
8 days ago
Job description

We are looking for a friendly, organized, and proactive Telecaller cum Receptionist who will be the face and voice of our clinic. This role combines front-desk patient hospitality with active tele calling and marketing support. The ideal candidate should have excellent communication skills, a warm personality, and a genuine desire to ensure patients feel welcome and valued.

Key Responsibilities

Reception & Patient Experience

  • Greet every patient with a warm smile and ensure a pleasant experience from the moment they enter.
  • Ensure the clinic environment is always welcoming — diffuser is on, welcome sign is on, dental chair and operatory are ready.
  • Offer water, tea, or comfort items to patients as needed.
  • Guide patients to their appointments and handle their queries with empathy and patience.

Telecalling & Coordination

  • Make outbound calls to leads generated via Meta / Instagram, Google Ads, or referrals.
  • Follow up with all leads and nurture them into confirmed appointments.
  • Reconnect with past patients for loyalty and referral program participation.
  • Send appointment reminders and post-visit thank-you messages or follow-ups.
  • Sales Support & Marketing

  • Track the performance of marketing campaigns and patient acquisition sources.
  • Maintain a CRM or lead tracker for all inquiries and follow-ups.
  • Work closely with the marketing team to support campaigns and patient outreach.
  • Assist in social media planning, WhatsApp broadcast messages, and occasional content brainstorming.
  • Daily Operations Support

  • Ensure the reception area and patient lounge are neat, welcoming, and functioning.
  • Coordinate with the dental team to ensure schedules run smoothly.
  • Maintain inventory of reception supplies (forms, tokens, refreshments, etc.).
  • Skills Required

    Receptionist, Front Desk, Front Office, Tele Caller, Tele Sales, Secretary

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    Receptionist • Mumbai City, Mumbai

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