1. 1. Vendor Recruitment and Onboarding
- Sourcing and recruiting qualified vendors for various language pairs and services (e.g., translators, reviewers, DTP specialists).
- Managing the onboarding process, including training on company tools, workflows, and quality standards.
- Maintaining an updated vendor database with complete profiles (skills, rates, availability, etc.).
2. Vendor Relationship Management
Building and maintaining strong relationships with vendors to ensure reliability and quality.Addressing vendor concerns and resolving issues promptly.Ensuring vendors feel valued and engaged with the company.3. Performance Monitoring and Quality Control
Assessing vendor performance using metrics like quality scores, timeliness, and feedback from projects.Providing constructive feedback to vendors to improve performance.Managing vendor evaluations and removing underperforming vendors when necessary.4. Rate Negotiation and Budget Optimization
Negotiating competitive yet fair rates with vendors while adhering to project budgets.Monitoring cost efficiency without compromising quality.5. Vendor Allocation and Scheduling
Assigning appropriate vendors to projects based on expertise, availability, and client requirements.Ensuring timely vendor availability for urgent and long-term projects.6. Compliance and Documentation
Ensuring vendors sign and adhere to NDAs, contracts, and company policies.Maintaining accurate records of vendor agreements, certifications, and compliance documents.7. Collaboration with Internal Teams
Coordinating with project managers, account managers, and QA teams to align vendor selection with client needs.Communicating vendor-related updates to internal stakeholders.8. Technology and Tools
Utilizing vendor management systems (VMS) or localization platforms effectively.Keeping vendors informed and trained on the use of new tools or technologies.9. Crisis Management and Problem Resolution
Managing vendor-related challenges, such as missed deadlines or quality issues, with swift resolutions.Developing contingency plans for vendor unavailability or project risks.10. Vendor Development and Retention
Encouraging skill development through training and resource sharing.Creating strategies to retain top-performing vendors.Education
Master of Public Administration (MPA), Master OF Business Administration (M.B.A), Master of Library & Information Science (MLIS), PGP, Post Graduate Programme in Management for Executives (PGPX), Bachelor of Business Administration (B.B.A), PGDM, Doctor of Business Administration (DBA)
Skills Required
Communication