Customer Service Specialist

Job Title : Customer Success / Support Specialist – EdTech

Location : Hybrid (3 days from office)

Work Schedule :

Shift Timings : 2 PM – 11 PM or 6 PM – 3 AM (Two-way cab provided)

5 days working, 2 consecutive offs

Additional Shift Allowance : ₹750 / day

Key Responsibilities

Manage customer interactions via calls, emails, and virtual meetings with US-based clients.

Act as a trusted advisor by understanding customer needs and providing the right EdTech solutions.

Handle customer success, consultation, and technical support requests effectively.

Document issues, track progress, and ensure timely resolution.

Collaborate with internal teams to improve product adoption and customer experience.

Provide feedback to product / engineering teams based on customer insights.

Must-Have Skills & Experience

Education / EdTech industry experience (Priority 1).

Customer Success / Consultation experience with US clients (Priority 2).

Technical Support / Customer Support experience (Priority 3).

Excellent communication skills (written and verbal).

Ability to work in evening / late-night shifts (supporting US time zones).