Voice Engineer [Urgent]

Voice Engineer

Locations : Bengaluru & Noida

Years of Experience - 5+ yrs

Required Skill : Telecom Voice, VoIP, TDM, CCNA, SSCA, SSVP

Voice Engineer – Job Description

We're looking for a highly skilled and experienced Telecom Voice Engineer to join our Global Voice Repair team. In this role, you'll be a critical player in the end-to-end troubleshooting and repair of complex legacy voice, TDM, and VoIP products. Your expertise will be essential for isolating and resolving issues like poor call quality, call completion failures, and routing problems across local, long-distance, IP, and international networks.

Key Responsibilities

• Perform end-to-end trouble isolation and repair for a range of voice products, including TDM, VoIP, and legacy systems.
• Troubleshoot customer-reported issues such as call quality, call completion, call routing, and interoperability.
• Diagnose and resolve connectivity issues across various networks (local, long-distance, IP, and international).
• Utilize a wide array of network tools to diagnose issues, including Wireshark, IRISVIEW, NGeniusOne, Global Call Search, GEOPROBE, DELPHI, and TDRviewer.
• Analyze call records using various tools like TDRviewer, NGeniusOne (IRISview), GeoProbe, and Session Analyzer.
• Maintain a strong understanding of call flow routing and translations, specifically for voice services.
• Work with general router functionality, including configurations and troubleshooting commands for devices like Adtran and Cisco.
• Provide technical assistance to customers while collaborating with other network and application teams.
• Stay up-to-date with technology changes and continually expand your knowledge and skill set.

Required Qualifications