Quant Analytics Manager

Job Description

We have an exciting opportunity for you to lead impactful analytics initiatives and shape the future of customer experience.

As the Vice President Quant Analytics Lead on the Voice Product Analytics team within Consumer and Community Banking Data & Analytics, you utilize data-promoten insights to enhance customer experience and decrease operating costs. You work collaboratively across various teams, provide mentorship to colleagues, and deliver clear, actionable recommendations that contribute to business success.

Job Responsibilities

• Lead analysis of IVR and NLU performance metrics and customer feedback to identify trends and opportunities
• Design and execute A / B tests, pilot programs, and performance analyses to inform strategy
• Govern data generation, definition, and retention in partnership with data owners
• Manage and prioritize analytics initiatives while contributing to customer experience improvements
• Prepare and deliver presentations with clear insights for executives and business partners
• Write and maintain code in Alteryx, SQL, Tableau, and Python
• Build understanding of business drivers and data with product groups

Required Qualifications, Capabilities, And Skills

Preferred Qualifications, Capabilities, And Skills

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Skills Required

Alteryx, Data Visualization, Tableau, Python, Sql