Reservation Executive

We are seeking a highly organized and customer-focused Reservation Executive to join our team in Chennai, India. As a Reservation Executive, you will play a crucial role in managing room reservations, maximizing revenue, and ensuring exceptional guest satisfaction.

• Plan and coordinate room reservations to optimize occupancy and revenue
• Implement effective selling techniques and strategies to maximize room sales
• Prepare accurate forecasts, reports, and statistics on a timely basis
• Respond promptly to customer inquiries and resolve issues efficiently
• Maintain and update the corporate database with guest information and booking details
• Collaborate with other departments to ensure smooth operations and guest satisfaction
• Train and supervise reservation associates, delegating tasks as needed
• Ensure adherence to company policies regarding discounts and corporate rates
• Monitor and analyze market trends to adjust reservation strategies
• Assist in developing occupancy forecasts for annual budgets
• Handle VIP reservations and special requests with utmost care and attention

Skills Required

Reservation Management, Customer Service, Market Analysis, Database Management