Network Security Engineer

Position Summary

We are seeking a Level 1 Engineer to join our Device Management Team with at least 2+ years of experience in managing security devices and network infrastructure. This role involves day-to-day administration and monitoring of Next-Gen Firewalls, NAC solutions like Cisco ISE and Aruba ClearPass, and wired / wireless networks. The candidate should have a strong grasp of ITIL processes including Incident and Change Management and be willing to work in a 24 / 7 shift environment.

Key Roles & Responsibilities

• Perform health monitoring and status checks of managed security devices
• Handle and close tickets (P1 to P4) in alignment with SLAs
• Manage lifecycle tasks of security devices under scope
• Adhere strictly to SOPs created by Level 2 / 3 team members
• Follow incident, change, and escalation management processes
• Coordinate with OEMs for ticket escalation and resolution
• Prepare weekly and monthly device management reports for SOC leadership
• Maintain clear documentation and provide updates during shift handovers

Basic Qualifications

Preferred Qualifications

Skills Required

Palo Alto, Juniper, Fortinet, Checkpoint, Cisco Asa, Cisco Ise