Retirement Services Operations Supervisor

Job Description :

• Experience in Experience in US retirement / Pension preferred.
• A key member of the WNS Operations team responsible for leading-motivating-grooming & developing a team of 15-20 team members to facilitate achievement of SLA .
• Should effectively liaison with various departments within WNS to gain support and resolve issues
• Is also a key interface between managers and team members to facilitate and implement process improvement ideas to improve efficiency
• Understand the different areas of operations-including process knowledge
• Successfully to handle a team of 10-15 FTEs
• Effective work allocation for team
• Make sure that all Service Level Agreements are met
• Effective management of pipeline-quality and new projects
• Ensure accurate and timely reports are sent to the management on time
• People Management-Regular reviews / 121s / Appraisals conducted
• Analyse training needs for teams and provide support

Qualifications :