Assistant Vice President, Managed Services Production support Lead

Ready to shape the future of work

At Genpact, we don&rsquot just adapt to change&mdashwe drive it. AI and digital innovation are redefining industries, and we&rsquore leading the charge. Genpact&rsquos , our industry-first accelerator, is an example of how we&rsquore scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to , our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that&rsquos shaping the future, this is your moment.

Genpact (NYSE : G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on , , , and .

Inviting applications for the role of Assistant Vice President- Data & Analytics - Managed Services Lead for Production Support

Job Description :

Role Overview : We are looking for an experienced Managed Services Lead with extensive experience in managing data and analytics platforms both on premises and in the cloud. The ideal candidate will have strong hands-on knowledge in at least two of the major cloud platforms (AWS, Azure, GCP) and a proven track record in designing and managing 24x7 production support services.

Key Responsibilities :

Manage and oversee data and analytics platforms across on-premises and cloud environments.

Ensure 24x7 production support, including incident management, enhancements, deployments, user requests, and testing.

Design and implement robust support processes and procedures.

Drive continuous improvement through automation to enhance efficiency and team throughput.

Collaborate with stakeholders to understand business requirements and translate them into technical solutions.

Lead and mentor a team of Leads, support engineers and analysts.

Monitor system performance and ensure high availability and reliability.

Develop and maintain documentation for support processes and procedures.

Qualifications we seek in you!

Minimum Qualifications

Extensive experience in managing data and analytics platforms .

Strong hands-on knowledge in at least two of the following cloud platforms : AWS, Azure , GCP .

Proven experience in designing and managing 24x7 production support services.

Strong incident management, enhancement, deployment, user request, and testing skills.

Experience in driving improvements through automation.

Excellent communication and interpersonal skills.

Strong leadership and team management abilities .

Ability to work in a fast-paced, dynamic environment.

Preferred Qualifications :

Certifications in cloud platforms (e.g., AWS Certified Solutions Architect, Microsoft Certified : Azure Solutions Architect Expert, Google Cloud Professional Data Engineer).

Experience with ITIL or other service management frameworks.

Familiarity with data governance and security best practices.

Knowledge of machine learning and AI , Gen AI technologies.

Why join Genpact

Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation

Make an impact - Drive change for global enterprises and solve business challenges that matter

Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities

Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters : Up.

Let&rsquos build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color , religion or belief, sex, age, national origin, citizenship status, marital status, military / veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.