Icertis - Senior Manager / Functional Consultant - Admin Services

10+ years of prior experience with SaaS Implementation, Application Enhancements and Application support for large Global Demonstrate a good understanding of SDLC (e.g. agile process), project management, and support processes (E.g. ITIL ).

• Excellent written and verbal communication skills, discretion, and excellent judgment.
• Very strong business analytical skills with an eye for detail.
• Manage cross-functional interactions with Icertis internal teams e.g. Product Management, Customer Support, and Cloud Operations and be the point of contact to drive toward successful implementations.
• Ability to multitask and prioritize effectively and handle shifting priorities efficiently and professionally.
• Critically evaluate information gathered from multiple sources and reconcile conflicts.
• Must have direct client engagement experience over multiple end-to-end implementations.
• Show an acumen to correctly interpret trends and patterns from available data and to formulate effective strategies to achieve program / project objectives.
• Excellent interpersonal skills and ability to develop and foster peer-to-peer relationships with client counterparts.
• Bachelors degree or equivalent experience with a keen business sense is required.
• MBA and / or experience in Management Consulting is preferred.
• Progressive experience in managing enterprise SaaS implementations analyzing, troubleshooting, and debugging customer issues will be useful.
• Superb time management and ability to juggle multiple tasks under strict deadlines.
• Knowledge of SaaS, Microsoft technologies, and Cloud services.
• Six SIgma, ITIL, PMP or other certifications required.

(ref : iimjobs.com)