Director-Managed Services-Mumbai

About Company

BDO India Services Private Limited, a private limited company incorporated in India, is a member of BDO International Limited, a UK company limited by guarantee, and forms part of the international BDO network of independent member entities. BDO is the brand name for the BDO network and for each of the BDO Member Entities. BDO India offers strategic, operational, accounting and tax & regulatory advisory & assistance for both domestic and international organizations across a range of industries. BDO India is led by more than 300 Partners & Directors with a team of over 10,000 professionals operating across 12 cities. We expect to grow sizably in the coming 3-5 years, adding various dimensions to our business and multiplying the increasing the current team size multi-fold.

Experience : 10 Years

Qualification : CA

Roles & Responsibilities :

Provide leadership to large team with overall responsibility for client service delivery

Prior experience in outsourcing sector in share service, industry preferred

Effectively liaise with internal stakeholders – Operations team, IT, HR etc. and client stakeholders for timely completion of activities

Engage with client stakeholders and operations team in identifying and implementing process, automation initiatives, effectively monitor transition activities etc. to drive overall efficiency

Effectively handle client escalations & drive performance improvement

Ability to upsell and cross sell other services and solutions to existing relationships and work with a annual revenue target.

Drive process led delivery in terms of updated process manual, documentation etc.

Review SLA workings with Operations team members as per agreed methodology and drive necessary improvements by effectively engaging with concerned stakeholders

Monitor adherence to compliance related activities, lead engagement with auditors, as necessary, to provide necessary information, clarification etc.

Responsibility for preparation of presentations to client senior management for performance review by providing data analysis and detailed commentary

Provide support to internal stakeholders in business development initiatives e.g., preparation of citation, providing key data points, process overview and any ad hoc deliverables as required

Engage with operations team in people development initiatives e.g., nominations for Rewards & Recognition, quarterly rating of employees, in-house employee training programs, appraisal and performance review discussions

Responsible for hiring of key resources; proactively identify and select candidates for open positions to expedite hiring activity

Responsible for preparation of client billing workings, check correctness of invoices and drive collections

Provide support for FTE pricing and preparation of any ad hoc reports as required by management

SAP knowledge preferrable

Sound knowledge of MS office tools

Good inter-personal and communication skills