Fundraising Manager - Retail

Job Title : Fundraising Manager – Retail

Location :

Delhi India (On-site and Virtual)

Job Type :

Full-Time | National Role

Compensation :

₹70,000–₹110,000 INR / month, based salary + bonus based on experience and fit

Reports to :

Country Lead – CLS India

Team :

Leads a team focused on retail donor acquisition and volunteer-driven fundraising.

About Certified Listeners Society (CLS)

Certified Listeners Society is a registered not-for-profit in Canada, operating in India under the Certified Listener Foundation (PAN : AAMCC8781F). Through our digital platform, we offer free 24 / 7 emotional support and have impacted over 1.5 million individuals globally. Through innovative volunteer programs like IGNiTE365, CLS provides 24 / 7 emotional support, tools for generational wellness, and community-led healing.

Websites :

Website IND - https : / / certifiedlisteners.in /

Website CND - https : / / certifiedlisteners.org /

Position Overview

The Retail Fundraising Manager will design and execute CLS India’s retail fundraising programs to acquire, engage, and retain individual donors nationwide. This includes leading the Face-to-Face (40%), Peer-to-Peer (40%), and Tele-calling (20%) channels, ensuring fundraising targets are met while building sustainable donor pipelines.

Key Responsibilities

1) Face-to-Face (40%)

Develop and manage high-impact F2F fundraising teams in key cities.

Recruit, train, and supervise F2F fundraisers.

Create outreach scripts, branded materials, and conversion tracking.

Optimize donor acquisition, average gift size, and retention.

2) Peer-to-Peer (40%)

Lead up to 6,000 volunteers / year (500 per month) in CLS’s iMPACT365 program.

Implement onboarding, training, and performance tracking systems.

Manage volunteer incentives and recognition programs (leader boards, awards, testimonials).

Partner with Marketing for toolkits, campaign messaging, and reporting dashboards.

3) Tele-calling (20%)

Build and oversee a tele-calling donor acquisition / retention team.

Develop call scripts, training, and compliance procedures.

Track metrics such as call-to-donation conversion and average donation size.

Ensure accurate data entry and integration into CRM.

Qualifications & Experience

Bachelor’s or Master’s in Non-profit Management, Business, or related field.

5+ years in fundraising, retail donor acquisition, or grassroots campaigns.

Experience managing large volunteer or fundraising teams.

Fluency in English; regional Indian languages preferred.

Strong data and performance-tracking skills.

Excellent leadership and communication abilities.

What We Offer

A chance to build India’s largest retail donor base for emotional wellness.

Work with a mission-driven, international team.

Leadership growth within a fast-scaling non-profit.

To Apply :

Please send your CV and a short cover letter to [Insert email / portal] with subject line :

Fundraising Manager - Retail