Client Engagement Associate

Company Description

Blue Ribbon Overseas Educational Consultancy has been a leader in global education support since 2007, with 38 branches across India and 11 international offices. Backed by a team of over 125 certified counselors and visa experts, we’ve facilitated more than 12,000 visa approvals, partnering with 500+ universities worldwide. Our services include end-to-end solutions such as admissions guidance, visa processing, exam preparation (IELTS, GRE, PTE), and cultural readiness through pre-departure orientation. We have been recognized with prestigious awards, including the Best Study Abroad Consultant – Hyderabad in 2021 and 2023. Committed to personalized support, we provide comprehensive assistance from initial counseling to post-arrival services.

Role Description

This is a full-time, on-site role for a Tele-caller, located in Hyderabad. The Tele-caller will be responsible for reaching out to potential students, scheduling appointments for counseling, and providing detailed information about overseas education opportunities. Daily tasks include handling inquiries, explaining programs and services, following up with leads, maintaining records of interactions, and ensuring high levels of customer satisfaction. Collaboration with internal teams and providing feedback to improve outreach processes will also be part of this role.

Qualifications

• Strong communication, active listening, and interpersonal skills
• Proficiency in telephone etiquette and the ability to handle a high volume of calls
• Experience in customer service, telemarketing, or call center roles
• Good knowledge of overseas education processes is an advantage
• Ability to manage and organize leads while maintaining accurate records
• Basic computer skills including familiarity with CRM tools
• Fluency in English and regional languages is a plus
• “Around 2 years of experience”