L1 PRODUCTION SUPPORT

Description

The L1 Production Support role involves providing first-level support for production systems, ensuring that applications and services run smoothly. The ideal candidate will be responsible for monitoring systems, troubleshooting issues, and collaborating with other teams to maintain optimal performance.

Application support and Production support can also apply.

DATADOG, GRAFANA, PROMETHESUS, ZABBIX - any 2 is mandatory

Responsibilities

• Monitor and maintain production systems to ensure optimal performance.
• Provide first-level support for production incidents and service requests.
• Troubleshoot and resolve issues related to applications and systems.
• Document incidents and resolutions in ticketing systems accurately.
• Collaborate with cross-functional teams to implement changes and improvements.
• Participate in on-call support rotation as needed.

Skills and Qualifications

Skills Required

Sql, Linux, Scripting, Monitoring Tools, Incident Management, Troubleshooting, Network Protocols, Database Management, Version Control, ticketing systems