L3 Major Incident Network Engineer

Position : Major Incident L3 Network Engineer

Location : Remote

Role Overview

We are looking for an experienced L3 Major Incident Network Engineer with deep expertise in Cisco Meraki and Fortinet firewalls, along with a solid foundation in enterprise networking. This role will focus on high-severity incident management, complex troubleshooting, and proactive improvements to ensure secure, reliable, and scalable network operations. The ideal candidate has proven hands-on experience across WAN, LAN, WLAN, and SD-WAN, and thrives in high-pressure environments.

Key Responsibilities

• Serve as L3 escalation point for all network-related Major Incidents (MIM) and Priority-1 (P1) incidents.
• Own and manage Meraki infrastructure (APs, switches, firewalls, MX, MS, MR, SD-WAN).
• Configure, manage, and troubleshoot Fortinet firewalls (FortiGate, FortiManager, FortiAnalyzer).
• Manage and optimize WAN, LAN, and WLAN networks across distributed enterprise sites.
• Handle SD-WAN environments (Meraki and Fortinet) including routing, failover, and performance tuning.
• Lead bridge calls / war rooms during critical network outages or security incidents.
• Collaborate with vendors (Cisco, Fortinet, carriers / ISPs) for escalations and service restorations.
• Perform root cause analysis (RCA) and produce detailed post-incident reports.
• Drive proactive network monitoring, tuning alerts and dashboards (ScienceLogic, SolarWinds, etc.).
• Work closely with security teams to ensure network compliance, access control, and VPN security.
• Participate in on-call rotation for 24x7 critical support.

Qualifications

Key Competencies

Why Join Us?

Must be :

Able to have a noise free environment to work remotely

Have a high-powered machine to use. Virtual Desktop will be provided by Client.

2 months probationary period to 1 year of renewals.