Core responsibilities
- Operational efficiency : Manage daily branch operations, including administrative tasks, and ensure smooth workflow.
- Customer service : Greet clients professionally, handle inquiries, and build relationships to support business goals.
- Transaction processing : Process customer requests, prepare financial documents, and ensure accurate and timely completion of transactions.
- Compliance and risk management : Ensure adherence to regulatory requirements and internal policies, and assist with audits.
- Administrative support : Maintain branch files, prepare reports, and assist with other departments as needed.
- Process improvement : Identify areas for improvement and implement changes to enhance efficiency and productivity.
Skills Required
Customer Servicing, Transaction Processing, Compliance Management, Risk Mitigation, Administrative Work