Head of Global Payments Operations

About Us :

MUFG Bank, Ltd. is Japan’s premier bank, with a global network spanning in more than 40 markets. Outside of Japan, the bank offers an extensive scope of commercial and investment banking products and services to businesses, governments, and individuals worldwide. MUFG Bank’s parent, Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the world’s leading financial groups. Headquartered in Tokyo and with over 360 years of history, the Group has about 120,000 employees and offers services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing. The Group aims to be the world’s most trusted financial group through close collaboration among our operating companies and flexibly respond to all the financial needs of our customers, serving society, and fostering shared and sustainable growth for a better world. MUFG’s shares trade on the Tokyo, Nagoya, and New York stock exchanges.

MUFG Global Service Private Limited :

Established in 2020, MUFG Global Service Private Limited (MGS) is 100% subsidiary of MUFG having offices in Bengaluru and Mumbai. MGS India has been set up as a Global Capability Centre / Centre of Excellence to provide support services across various functions such as IT, KYC / AML, Credit, Operations etc. to MUFG Bank offices globally. MGS India has plans to significantly ramp-up its growth over the next 18-24 months while servicing MUFG’s global network across Americas, EMEA and Asia Pacific.

Job Profile : Purpose of Role :

The Head of Cash and Payments is a senior position and is responsible for running operations through various teams. The primary objective of this role is to migrate cash and payment processes from MUFG offices in various regions to MUFG Global Service (MGS) - Global Capability Center (GCC), and actively drive operational efficiency initiatives through process standardization

Main Responsibilities :

• Work efficiently in a fast-paced setting by exhibiting and achieving a high level of ownership at the migration stage.
• Coordinating well with global stakeholders to execute bank’s strategic initiatives
• Drive Operations agenda, industry-wide initiatives particularly those related to Payment standards
• Ensure highest levels of accuracy by the team in transaction processing and ensure minimal client impact and / or operational incidents
• Drive process automation and reengineering to cut costs and enhance customer experience.
• Provides excellent customer service to uphold the reputation of the division and satisfy customers.
• Improve customer experience by collaborating with business, product, and regional branch operations.
• Ensure people development and engagement model framework is strictly adhered to
• Develop and deliver the unit's learning journey.
• Ensure retaining talents in Cash & Payment operations by nurturing people
• Establish SMART goals for the division and make sure that everyone on staff is aware of their responsibilities and performance standards.
• Ensure that all transactions falling within Cash & Payments purview are processed promptly, accurately, and in compliance with established protocols.
• Establish a robust Risk and Control framework
• Collaborate with Audit stakeholders and ensure the unit is operating within the risk appetite.
• Keep up to date on market developments, products, and pertinent rules and regulations.
• Verify that sanctions policy rules are carefully followed and that QA results are at the acceptable levels.
• Lead the unit to develop a proactive risk culture;

and ensuring that the Group Values and Code of Conduct are properly followed.

Skills & Knowledge : (e.G. Capability, Traits required for the role) :

Education & Professional Qualifications :

Length & Type of Experience :

Equal Opportunity Employer :

The MUFG Group is committed to providing equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, national origin, physical appearance, religion, gender expression, gender identity, sex, age, ancestry, marital status, disability, medical condition, sexual orientation, genetic information, or any other protected status of an individual or that individual's associates or relatives, or any other classification protected by the applicable laws.