Manager, Operations (Project Management, Magic Quadrants)

Title : Team Manager, Branded Research COE (Operations)

What makes Gartner Research & Advisory a GREAT fit for you When you join Gartner, you'll be part of a leading-edge team that values expert insights, bold ideas and intellectual courage. You'll create must-have research and contribute to our double-digit growth by providing clients the unbiased insight and advice they need to make the right decisions every day. Through constant learning, discovery and collaboration, you'll help clients deliver on their mission-critical priorities, grow your career and increase your industry impact. We value hard workers — and reward you with unlimited opportunity. If you're looking to explore what's next in technology and business, Gartner is looking for you.

About this role :

Gartner is searching for a Team Manager to join our Branded Research Centre of Excellence that works with experts to support and contribute to Gartner's vendor evaluation. This role will manage and lead a team of individual contributors that manage production of Gartner's Branded Research like Magic Quadrants and Critical Capabilities. The team also introduces process innovation and best practices for the research it supports and helps develop new research methods to drive scale and efficiency to accelerate growth.

What you'll do :

• Lead, coach, and develop a team of individual contributors (Project Specialists, Project Managers, and Senior Project Managers), ensuring effective end-to-end management of multiple concurrent projects.
• Oversee the full project lifecycle, including planning, execution, delivery, and post-project review to ensure high-quality outcomes aligned with business objectives.
• Coach and train team members on project management fundamentals, including calendar management, stakeholder coordination, vendor communication, and best practices in research production.
• Recruit, onboard, and mentor new staff, fostering a culture of engagement, learning, and professional growth.
• Define and communicate clear team goals and objectives in alignment with the global Research & Advisory team; conduct regular performance reviews and feedback sessions.
• Develop and maintain a robust capacity model to optimize team workload, resource allocation, and project assignments.
• Balance team workload and manage requests for operational support on special projects, ensuring timely and efficient delivery.
• Proactively identify and resolve project roadblocks, providing hands-on support and guidance as needed.
• Drive process and technology improvements to support market definition reviews, market-to-product alignment, and the creation of Voice of Customer reports.
• Define, track, and report on key performance metrics critical to the team's success.
• Plan and ensure the successful delivery of special projects as required, managing timelines and stakeholder expectations.
• Facilitate effective communication with internal and external stakeholders, including managing challenging conversations and aligning on project objectives.
• Ensure compliance with organizational policies, procedures, and standards in all aspects of project and team management.

Impact of Role :

Who you are :

What we offer :

In addition to an outstanding work environment with rapid advancement potential, Gartner research team enjoys exceptional benefits, including :

Who are we

At Gartner, Inc. (NYSE : IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we've grown to 21,000 associates globally who support 14,000 client enterprises in 90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work

Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

What do we offer

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner Join us.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to [HIDDEN TEXT].

Job Requisition ID : 103497

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Skills Required

Project Management, Jira