Customer Care Representative (15h Left)

JOB FUNCTIONS AND RESPONSIBILITIES

• Handle loan related customer inquiries over the loan servicing toll free telephone number for pre-foreclosure to delinquent accounts. Appropriately follows up with customers when commitments for payment are not met
• Logs all borrower contacts into the loan servicing system
• Offer long term resolutions to customers to resolve delinquency
• Proficient use of an autodialing system to maximize effectiveness and increase contact ratios
• Required to make the prescribed number of contacts during the daily work schedule
• Familiar with the customer relations functions and the services offered
• Perform miscellaneous job-related duties as assigned by the department manager

EDUCATION / EXPERIENCE

WORK SCHEDULE OR TRAVEL REQUIREMENTS

50 MBS speed) while schedule to work from home and must be resided at the base location (Office site) all the time while working from home.