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Customer delight officer
Ariro ToysIndia4 days ago
Job descriptionKey responsibilities Attend inbound customer calls and maintain a friendly, empathetic tone to ensure a positive experience. Handle customer tickets via CRM tools; ensure timely follow-ups, escalations, and resolutions. Identify common cancellation reasons, product-related concerns, and customer pain points. Collaborate closely with the operations / logistics team to ensure smooth and timely deliveries. Share insights from customer feedback with internal teams to improve product and service quality.
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Officer • India
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