Senior Quality Analyst -TamilConcentrix • Kolkata, West Bengal, India
Senior Quality Analyst -Tamil
Concentrix • Kolkata, West Bengal, India
1 day ago
Job descriptionMonitors, evaluates and / or audits a sampling of inbound and / or outbound calls and other contactmethods including chat and email Reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners) Participates in calibration sessions / call listening sessions with Quality Leadership staff, Operations, ProgramManagement and clientsto ensure scoringconsistency and best practices Participates in internal quality audits (e.g. periodic audits of existing processes to determineprocess control and efficiencies) designed to improve overall contact quality and recommend changes Maintains strong program knowledge base; basic understanding of client products, services and / or program strategies Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners) Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) Complete phonetime to keep current on programs (as applicable) Contribute to maintaining forms and legends documents Support management focus on reviewof key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goal Having experience in QA / QC / Audit or any relevant Background in Call Center (Customer Service) is a plus English 4 skills
About Concentrix : Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE : SNX), is a leading business services company. With a presence in more than 70 countries and a staff of more than 450,000 globally who speak 70+ languages. Concentrix provides highly valued services to clients in 10 primary industries, leveraging outstanding process capabilities, and sophisticated operational excellence with global scale, deep analytical capabilities, relevant and innovative technologies, and the best staff in the market. Visit www.concentrix.com to learn more.
Senior Trainer
Sr. Quality Evaluator
Location : QTSC1 Building, Quang Trung Software City (Công viên phần mềm Quang Trung), To Ky, District 12, HCMC
Time working : 5 days / week, rotatingshift (having nightshift)
- Language : Proficient in Bengali
What you'lldo :
What you need :
Create a job alert for this search
Quality Analyst • Kolkata, West Bengal, India
Related jobs
Conduct technical quality assurance of recorded interviews, watching assigned recordings end-to-end.Flag and annotate issues such as premature termination, audio / video glitches, and other anomalies...Show more
Hiring : Quality Analyst – AR Calling (US Healthcare Process).PM – 2 : 30 AM / 6 : 00 PM – 3 : 00 AM.Audit AR Calling calls to ensure accuracy and process compliance.
Identify errors, gaps, and improvement...Show more
Conduct technical quality assurance of recorded interviews, watching assigned recordings end-to-end.Flag and annotate issues such as premature termination, audio / video glitches, and other anomalies...Show more
QA Analyst (Remote)
Taskify AI • Kolkata, IN
Remote
Last updated: 6 days ago • Promoted
Senior Credit Analyst
Branch International • Kolkata, IN
Branch is a leading AI-based lending fintech with 50M+ downloads across India and Africa.We use alternative data to reach millions of people that are largely excluded from the financial sector.Head...Show more
Last updated: 15 days ago • Promoted
Senior QA Engineer
Huptech HR Solutions • Kolkata, IN
QA Engineer (Automation + Manual).Location : Remote (Candidate should reside in India).The Quality Assurance Engineer will be responsible for ensuring the product quality through the planning and ex...Show more
Last updated: 21 days ago • Promoted
Integration Analyst
SysTechCorp Inc • Kolkata, IN
The Integration Analyst will be responsible for analyzing legacy mainframe data flows, documenting source-to-target mappings, and supporting the ETL / ELT migration to Snowflake.This role ensures a...Show more
Last updated: 11 hours ago • Promoted • New!
Senior Data Analyst
Maxillian Analytics • Kolkata, IN
We are seeking a talented and experienced Senior Data analyst with experience in PowerBi.As a Senior Data analyst, you have to lead data projects, aligning with strategic goals and ensuring deliver...Show more
Last updated: 4 days ago • Promoted
Quality Engineer
Unique Concrete Technologies Pvt Ltd • Kolkata, West Bengal, India
Job description : Company Description : Unique Concrete Technologies Pvt.ISO-certified construction firm with a turnover of ₹100 crore, was established in 1999, specializing in building construction...Show more
Last updated: less than 1 hour ago • Promoted • New!
Business / Data Quality Analyst – Hr Technology
Hire'in Solutions • Kolkata, Republic Of India, IN
Business / Data Quality Analyst – HR Technology.Remote – preferably in Pune, Mumbai, or Bangalore, India.Workday HRIS systems, including data integrations and reporting.
Strong proficiency in data qua...Show more
Last updated: 1 day ago • Promoted
Sap Quality Management Consultant| 9-15 Years| Permanent| Pan India
Tekgence Inc • Kolkata, IN
We are Looking SAP QM Consultants with 1 S4 Hana Implantation.Job Title : SAP QM Consultant (S / 4HANA Implementation).Location : Pan India [ Hybrid ].
Years of Experience : 9-15 Years.Notice Period : IM...Show more
Last updated: 11 hours ago • Promoted • New!
Senior Quality Analyst
Tech Exactly • Kolkata, West Bengal, India
Hiring Senior QA Roles and responsibilities : Review and analyze system specifications Collaborate with QA Engineers to develop effective strategies and test plans Execute test cases (manual) and...Show more
Last updated: 1 day ago • Promoted
Business / Data Quality Analyst – HR Technology
Hire'in Solutions • kolkata, west bengal, in
Business / Data Quality Analyst – HR Technology.Remote – preferably in Pune, Mumbai, or Bangalore, India.Workday HRIS systems, including data integrations and reporting.
Strong proficiency in data qua...Show more
Last updated: 1 day ago • Promoted
Quality Analyst – AR Calling| Kolkata
2coms • Kolkata, WB, in
Quick Apply
Last updated: 10 days ago
Senior Analyst
Branch International • Kolkata, IN
Branch is a leading AI-based lending fintech with 50M+ downloads across India and Africa.We use alternative data to reach millions of people that are largely excluded from the financial sector.Head...Show more
Last updated: 21 days ago • Promoted
APM Data Integration Analyst
TribolaTech Inc • Kolkata, IN
Title - APM Data Integration Analyst.This role ensures data integrity, integration, and governance across the APM ecosystem.
The Data Integration Analyst will manage application metadata completenes...Show more
Last updated: 30+ days ago • Promoted
Senior Quality Engineer
HiroJet • Kolkata, IN
Job Title : Quality Assurance Engineer (SIEM / SaaS experience preferred).It is an early-stage cybersecurity startup building a next-generation platform for security data analytics.We process and qu...Show more
Last updated: 2 days ago • Promoted
MEL & Implementation Quality Manager
Confidential • Kolkata, India
Indian sustainability standard and verification system for the tea sector.The standard is working with smallholder tea growers, bought leaf factories, estates and packers to address some of the key...Show more
Last updated: 25 days ago • Promoted
Senior Oracle Data Engineer
Strattek Consulting • Kolkata, IN
This role centers on architecting robust data pipelines across on-prem and cloud Oracle ecosystems, automating ingestion from varied sources including APIs.
Exposure to Oracle FDI (Fusion Data Intel...Show more
Last updated: 7 days ago • Promoted
Senior Quality Analyst -Bengali
Concentrix • West Bengal, India, India
About Concentrix : Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE : SNX), is a leading business services company.
With a presence in more than 70 countries and a staff of more than ...Show more
Last updated: 11 hours ago • Promoted • New!
QA Analyst (Remote)
Quik Hire • Kolkata, IN
Remote
Last updated: 6 days ago • Promoted