Quality Analyst – AR Calling| Kolkata

Job Description

Hiring : Quality Analyst – AR Calling (US Healthcare Process)

Location : Kolkata, India

Salary : Up to ₹60,000 per month

Shift : 5 : 30 PM – 2 : 30 AM / 6 : 00 PM – 3 : 00 AM

Week Off : Fixed Saturday & Sunday

Gender : Male candidates only

Key Responsibilities :

Audit AR Calling calls to ensure accuracy and process compliance.

Identify errors, gaps, and improvement areas.

Provide feedback and guide agents on performance improvement.

Maintain daily / weekly quality reports and audit summaries.

Participate in calibration sessions and support refresher training.

Ensure adherence to HIPAA, call scripts, and quality standards.

Work with Operations to implement corrective actions and improve overall quality.

Requirements

1year and above Experience in Call Audit for AR Calling is mandatory

Any Undergraduate / Graduate / post graduate can apply

Strong understanding of US Healthcare RCM

Good analytical, listening, and feedback delivery skills

Ability to monitor calls, identify gaps, and ensure process compliance

Benefits

Incentives : ₹850 Punctuality Pay

₹850 Performance Pay

Night Shift Allowance : ₹75 per working night (office presence)

Mediclaim : Coverage for employee, spouse, and children

Transportation : Drop facility available within 40 km radius from office

Requirements

1year and above Experience in Call Audit for AR Calling is mandatory Strong understanding of US Healthcare RCM Good analytical, listening, and feedback delivery skills Ability to monitor calls, identify gaps, and ensure process compliance