Product Support Analyst

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

What You'll Do on a Typical Day :

Case Management

• Responsible for providing 2nd-level product support. These cases could be related to product breakdown / defect or customer changes / maintenance to meet their travel program.
• Maintain a good understanding of all AEGBT OBT / Approval products to ensure elite support for Amex GBT's OBT products.
• Provide Issue triage, escalation, and resolution to include :
• Ensure SLA agreements are adhered to for problem resolution
• Provide communications to clients / fields on outages or enhancement
• Provide subject matter expertise on travel industry practices and underlying industry technologies
• Keep management advised of potential problem areas and call out any situation that may jeopardize AEGBT or vendor credibility
• Create or modify product FAQ / instruction manual as necessary; this may include different versions or customized offerings of a product.
• Liaise with Vendor Product Support and Product Managers to keep user documents, manuals, test plans, FAQs, etc., updated as needed
• Resolve or escalate challenges
• OBT Vendors
• Airline, Hotel / Car Partners
• GDS Partners

What We're looking for :

Location

Gurgaon, India

The #TeamGBT Experience

Work and life : Find your happy medium at Amex GBT.

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don't meet every requirement If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about 'checking every box;' please apply anyway. You may be exactly the person we're looking for!

Skills Required

Web Technologies