GCP Support Engineer (L1 Linux)

We are looking for a skilled and motivated L1 Linux / GCP Support Engineer to provide first-level technical support for our cloud-based infrastructure, focusing primarily on Google Cloud Platform (GCP) and Linux environments. In this role, you will monitor systems, troubleshoot issues, and collaborate with higher-level engineers to ensure system stability and performance. This is an excellent opportunity for professionals with foundational knowledge in Linux and cloud computing to grow in a dynamic environment.

Key Responsibilities :

• System Monitoring and Response :
• Monitor system alerts and respond to incidents and support requests promptly.
• Troubleshooting and Resolution :
• Diagnose and resolve basic technical issues involving Linux servers, GCP services, and network connectivity.
• Escalate more complex problems to higher-level engineers as per escalation protocols.
• Cloud and System Administration :
• Assist with configuration and maintenance of GCP services like Compute Engine, Cloud Storage, and Networking.
• Perform basic Linux system administration tasks, including user management, permissions, and file systems.
• Documentation and Process Adherence :
• Document all support requests, troubleshooting steps, and resolutions in the ticketing system.
• Follow standard operating procedures to ensure compliance and operational efficiency.
• Communication and Collaboration :
• Provide regular updates and communicate effectively with internal teams, customers, and third-party vendors.
• Collaborate with higher-level engineers to resolve escalated issues.
• On-Call Support :
• Participate in shift rotations and provide on-call support as needed for 24 / 7 coverage.

Skills Required

GCP Support, L1 Linux