Expert - Insurance Operations [T500-20712]

About Arch :

Arch Capital Group Ltd. (Arch) is a leading global insurer with operations in more than a dozen countries. We write insurance, reinsurance and mortgage insurance on a worldwide basis, and our customers value us as an innovative partner and dependable risk manager with decades of fresh ideas and solid results. Part of the S&P 500, Arch has the size and capital position to remain a market-leading specialty insurer.

About the Job :

The Account Technician (AT) is responsible for executing end-to-end Policy Administration activities for assigned accounts. This includes handling endorsements, preparing quotes, processing renewals, cancellations, and other related tasks that support the lifecycle of a policy. The role requires a strong understanding of policy workflows, attention to detail, and adherence to service-level expectations.

Account Technicians operate within the Underwriter–AT pairing model, where each technician is aligned to a specific underwriter. This model ensures streamlined communication, efficient task management, and consistent support for underwriting operations. The AT is expected to manage requests with accuracy and timeliness, contributing to overall operational excellence and client satisfaction.

Job Responsibilities :

• Execute end-to-end policy administration activities including endorsements, renewals, cancellations, and quote preparation for assigned accounts.
• Oversee complex data entry tasks, data verification, and cleansing activities to maintain superior data integrity.
• Manage and refine policy administration processes; maintain assigned KPIs and generate accurate reports for management reflecting business performance and operational compliance.
• Guide and support entry-level operations specialists, fostering a learning environment and enhancing overall team competency.
• Identify areas for process improvement and collaborate with management and cross-functional teams to implement effective solutions.
• Operate within the Underwriter–AT pairing model, providing dedicated administrative support to the assigned underwriter and ensuring timely completion of tasks.
• Work closely with the Submission Support team, who serve as the initial handlers of stakeholder requests, to ensure accurate intake and speedy transition of cases for further processing.
• Maintain comprehensive records of policy transactions, communications, and updates to support audit readiness and operational transparency.
• Liaise effectively with underwriters, brokers, and internal teams to resolve queries, clarify requirements, and ensure smooth workflow execution.
• Perform all activities in accordance with regulatory requirements, company policies, and service-level agreements.
• Contribute to initiatives aimed at enhancing operational efficiency, service quality, and overall process optimization.

Desired Skills :

Education / Experience :