Front Office Manager
ConfidentialIndia, Pushkar1 day ago
Job descriptionLead, guide, and motivate the front office team to deliver consistent service excellence. Conduct shift briefings, allocate tasks, and ensure proper handovers. Coordinate with Housekeeping, F&B, Engineering, and Security to ensure smooth daily operations. Support the recruitment, onboarding, and training of new front office associates. Maintain discipline, grooming, and performance standards across the department. Prepare daily occupancy reports, VIP lists, and operational summaries for management. Monitor revenue from upselling, room upgrades, and other front office initiatives. Ensure accurate data entry in WinHMS and maintain guest history records. Review and implement SOPs for efficient workflow and service consistency. Uphold Mosaic Collection brand values by ensuring warm hospitality and attention to detail. Monitor guest feedback on various platforms (TripAdvisor, Google, etc.) and assist in driving improvements. Implement service recovery strategies to enhance guest loyalty and repeat business. Ensure all safety, fire, and emergency procedures are known and followed by the team. Handle emergency situations calmly and coordinate with concerned departments. Maintain confidentiality of guest information and hotel data.
Experience with WinHMS software is a must
Budgeted salary is 35k CTC
Key Responsibilities : Guest Service & Operations
- Supervise all front office activities, ensuring prompt, courteous, and efficient service to guests.
- Handle guest feedback, complaints, and special requests with professionalism and empathy.
- Oversee check-in / check-out operations, room allocations, and coordination for VIPs, groups, and weddings.
- Ensure all guest arrivals, amenities, and preferences are handled as per established SOPs.
- Maintain a high level of visibility in the lobby and public areas, interacting with guests regularly.
- Ensure accuracy in billing, cash handling, and night audit processes.
Team Leadership & Coordination
Administration & Reporting
Guest Experience & Brand Standards
Safety & Compliance
Skills Required
WinHMS
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Front Office Manager • India, Pushkar
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