EY - GDS Consulting - AI And DATA - INS Delivery SM - Senior Manager

At EY, we're all in to shape your future with confidence.

We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

Responsibilities :

• Responsible for end-to-end management of Production support / Application Development Delivery for a portfolio of customers.
• Be the go-to person for solutioning, RFP and for managing production support for customers.
• Drive thought leadership for next gen support processes in an Agile, automation first environment, define best practices and knowledge management protocols.
• Understand and manage SLA against customer contracts within a 24x7 model, run war rooms for P1 issues and manage customer escalations efficiently.
• Identify customer issues proactively, drive RCA reactively and maintain an excellent relationship with end-users and stakeholders.
• Provide up to date management reporting on regular basis to internal and external stakeholders.

Requirements :

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

Skills Required

Data Strategy, Monitoring Tools, Release management, Service Management, Hive, Cloud, Data Migration, Spark, Data Architecture, Sla Management, Devops Tools, Azure, Performance Management, Aws