Customer Success Associate

Job Purpose :

Responsible for Appointments scheduling, tele calling, Business performance of clinic, client counseling and feedback.

Responsibilities :

• Greet all visitors and patients professionally and with empathy.
• Answer incoming calls, WhatsApp messages, and emails promptly and accurately.
• Educate callers about services, packages, pricing, and consultation process.
• Category management (Ortho, Neuro, women’s health care, Pediatrics)
• Responsible for providing Quality and Effective services to the customer.
• To meet and engage with HNI and other customers and focus on repeat buys
• Responsible for Client Feedback on quality of services and customer experience.
• Responsible for Complaint Management;
• acknowledge and resolvecomplaint;

timely escalating unresolved complaints.

Focus on Customer Retention

Education Qualifications :

Experience :

Skills