Entertainment Venue Manager

Role : Cinema Manager

Location : Lucknow

Job Purpose :

To head the Cinema Operations as a Revenue Centre Head for ensuring & meeting the Customer Satisfaction Scores and Revenue targets through Efficient operations, Centered on the Standard Operating Procedures and fair People Management practices.

Key Responsibilities :

• Ensuring Financials of cinema / Unit (Like SPH, ATP, Strike rate).
• Tracks and directs the performance of the cinema on daily basis through consistent implementation of the SOPs and tracking of the business environment towards achievements of the monthly targets (revenues- Box / Concessions / LAM and customer satisfaction scores) and identifies key contributing members for rewards / incentives.
• Drive Local Area Marketing to increase admissions to the cinema. Also to establish PVR, not only as Cinema but as an overall entertainment destination of first choice.
• Drive sales to enhance cinema performance.
• COGS Control.
• Ensures redressal of all customer complaints at the cinemas within stipulated timelines.
• Ensures compliance to Cinema SOPs and achieving benchmark scores in Quality Audits
• Ensures cinema delivers excellent customer service and qualifies benchmark ratings in Mystery customer audits
• Plans and implements the On-the-Job Training / Operational Training for DMs and Duty Officer and front-line staffing coordination with the training team, for operational efficiency.
• Attrition Control by keeping close contact with cinema team members and keep them motivated.
• Training of team on various initiatives (local and corporate)
• Facilitates implementation of all marketing drives at the cinema as per the corporate directives.
• Ensuring accurate and timely reporting of site performance against the targets for consistent tracking and timely mid-course correction by the management.
• Ensure full support of all verticals to the cinema team for all matters related to the upkeep of the assets and availability of the systems through interventions and escalations.
• Statutory Compliance and Liaison. Interact with local authorities (Govt. / Police / Developer) for smooth operations and timely support to the cinema).
• Develops a strong bonding amongst the cross functional team members through building common understanding of the cinema performance and their contribution towards achievement of the same.

Other Job Specification :