Loan Servicing Specialist

Key Responsibilities1. Payment Review & Processing

• Review and validate monthly mortgage payments and payment histories.

• Review payoff quotes, early payoffs, payment reversals, adjustments, and related transactions.

• Monitor and investigate delinquencies, Early Payment Defaults (EPD), and early payoffs.

• Identify payment discrepancies and coordinate with relevant parties for resolution.

• Ensure accurate and timely processing of mortgage-related transactions.

2. Loan-Level Review & Servicer Coordination

• Perform detailed loan-level reviews covering balances, payment history, account status,

delinquency status, and transaction activity.

• Provide loan-related information to counterparties, investors, sellers, and servicers.

• Communicate with sellers and servicers to resolve loan-level issues and discrepancies.

• Maintain accurate loan records and ensure timely follow-up on outstanding items.

3. Escrow Management

• Review property tax and homeowners insurance disbursements.

• Analyze escrow accounts, shortages, surpluses, and payment requirements.

• Perform escrow analysis and identify discrepancies or incorrect disbursements.

• Coordinate with servicers and other stakeholders to resolve escrow-related issues.

4. Default & Loss Mitigation

• Review delinquent borrower accounts for loss mitigation and default proceedings.

• Analyze requests related to mortgage assistance programs, loan modifications, forbearance,

recast, foreclosure, and REO.

• Review borrower eligibility and supporting documentation for applicable loss mitigation

programs.

• Track delinquency status and ensure appropriate action is initiated within defined timelines.

• Identify potential risks and escalate exceptions appropriately.

5. Loan Boarding & Maintenance

• Support post-purchase loan boarding activities and coordinate with sellers and servicers.

• Track loans from acquisition through successful boarding with the applicable servicer.

• Validate that loans are boarded under the correct Investor ID, MSP, and servicing

platform/account.

• Maintain accurate loan-level data and investigate boarding exceptions.

• Coordinate with sellers/servicers to resolve missing or inaccurate loan information.

6. Interim Funds Review

• Perform loan-level review and tracking of payments received by previous servicers or sellers.

• Validate payments made prior to loan boarding or servicing transfer.

• Track interim funds and ensure applicable payments are remitted to the organization.

Skills Required
Default Loss Mitigation, Escrow Management, Interim Funds Review, Loan Boarding Maintenance, Loan-Level Review, Payment Review Processing