Field Service Engineer

Company Overview

DATOMS is an IoT software platform that streamlines asset management and operations for equipment manufacturers, leasing and rental companies, and enterprises utilising machine learning, artificial intelligence, and the internet of things. Our scalable solution can be customised to meet the unique needs of each client and is trusted by top companies around the globe.

Job Description

The Service Engineer will be responsible for meeting the daily service maintenance and repair needs of the customer's equipment. Establish and maintain proper business relationships with customers and peers as well as performing necessary administrative duties as required and other duties as assigned.

Essential Job Responsibilities

The Service Engineer performs the major functions listed below. The position may require additional duties / responsibilities that may not be outlined below, and specific functions are subject to change :

• Basic troubleshooting, installation, maintenance and repair on designated equipment.
• Completing Preventative Maintenance and field modifications.
• Ordering and managing repair parts cycle times.
• Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
• Maintaining daily communications with customers to ensure resolution and proper follow-up.
• Maintaining tools and test equipment and ensuring they are properly calibrated.

Qualifications & Requirements

Skills : excel,installation,iot,powerpoint,equipment installation,troubleshooting,computer skills,repair,electrical,communication skills,maintenance & repair,sensor installation,microsoft excel,administrative duties,electronics,analytical skills,maintenance,interpersonal skills,microsoft word,basic troubleshooting,contract-to-hire,customer service,microsoft powerpoint

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Skills Required

Customer Service, Repair, Electrical, Powerpoint, Administrative Duties, Ms Word, Analytical Skills, Iot, Installation, Troubleshooting, Maintenance, Computer Skills, Excel