Senior Staff Engineer - IT

Who we are :

R1 is a leading provider of technology-driven solutions that help hospitals and health systems to manage their financial systems and improve patients' experience. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, Al, intelligent automation and workflow orchestration. R1 is a place where we think boldly to create opportunities for everyone to innovate and grow. A place where we partner with purpose through transparency and inclusion. We are a global community of engineers, front-line associates, healthcare operators, and RCM experts that work together to go beyond for all those we serve. Because we know that all this adds up to something more, a place where we're all together better.

R1 RCM India is proud to be recognized amongst India's Top 50 Best Companies to Work For™ 2023 by Great Place To Work® Institute. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to 'make healthcare simpler' and enable efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 14,000 strong in India with offices in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities

Designation : Senior Staff Engineer - IT

Responsibilities

• Create and resolve trouble tickets following standard run books.
• Follow all ticket handling process and procedures.
• Use tools to monitor network infrastructure and proactively respond to network abnormalities.
• Manage a queue of trouble tickets working to resolve issues within standard SLA's.
• Identify possible major incidents and issues and proactively escalate to NOC Manager and Director.
• Note all incidents with clear work log notes and communicate Root Cause Analysis when resolved.
• Escalate and engage Tier 2 level resources when necessary.
• Join Major Incident Bridge, when necessary, communicate application and device performance as needed.
• Complete daily checks and provide reports to leadership so they are aware of ongoing issues and network abnormalities.
• Complete change requests to suppress or reactivate alerting during maintenance windows.

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.

Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit :