Customer Engagement Campaign Manager

About Greentern :

Greentern is a Singapore-based technology consulting firm specializing in bridging technology gaps for enterprises across the globe. We advise and support enterprises with the right technology solutions and products, delivering truly innovative solutions tailored to their needs. Headquartered in Singapore with a presence in 4 countries, we aim to disrupt how enterprises adopt technology.

About the Role :

We are looking for Campaigns Analyst (US Region) who will be primarily involved in planning and executing multiple aspects of marketing automation campaigns for the respective client's loyalty and CRM initiatives. This role is for a enterprise client based out of United States. The candidate must understand the basics of marketing automation especially in loyalty and CRM space for B2C industry and should have good exposure to some tools used for planning, activating and monitoring campaigns at large scale.

Responsibilities : CRM & Loyalty

• Support in the execution of the annual CRM & Loyalty calendar, ensuring timely campaign rollout as per regional marketing plans that drive customer engagement, retention, and program participation.
• Coordinate across front-end and back-end systems and with all relevant vendors to ensure smooth and timely execution of promotions and loyalty updates across channels (App, Website, POS, and other touchpoints).
• Collaborate with marketing and creative teams to implement in-store and digital campaigns related to CRM and Loyalty initiatives.
• Partner with the CRM & Loyalty consultant to plan, execute, and monitor tactical campaigns
• Ensure the timely rollout of customer communications (email, SMS, push notifications, or other channels) for loyalty campaigns and promotions.
• Liaise with internal stakeholders to ensure store teams are informed and aligned on ongoing loyalty offers, campaign details, and redemption mechanics.
• Understand and leverage system capabilities to support campaign logic, offer configurations, and customer journey workflows.
• Perform UAT (User Acceptance Testing) for campaigns and tactical promotions to ensure accuracy before launch

Data analysis and presentations

Qualifications

proactive and able to handle uncertainty with minimal guidance.

Salary : 6 to 10 LPA (Depending upon experience and relevance)

Perks :