MuleSoft/RTP Platform Support
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Platform Engineer - MuleSoft/RTP Platform Support (Ops & CI/CD)
Location: [Offshore / Hybrid Chennai/Hyderabad/Pune/Kolkata]
Shift: Tentatively 11AM to 9 PM IST
Program Context
The HVCE program supports Truist's Real-Time Payments (RTP) and MuleSoft integration platform as it scales to accommodate high-volume client onboarding. This role supports platform scaling, infrastructure expansion, resiliency improvements, and day-2 operational stability across the RTP/MuleSoft landscape.
Key Responsibilities
Administer and support the MuleSoft Anypoint Platform (Runtime Manager, API Manager, Exchange) across environments supporting RTP transaction flows.
Support platform scaling activities - CloudHub/RTF worker scaling, VPC/network configuration, and capacity planning for high-volume client onboarding.
Participate in resiliency and high-availability improvements, including failover design, DR drills, load balancing, and retry/circuit-breaker patterns.
Provide shift-based operational support (L1/L2) covering monitoring, incident triage, escalation handling, and on-call rotation per the program shift roster.
Manage CI/CD pipelines in GitLab for MuleSoft application deployments, including pipeline authoring, branching strategy, and automated build/test/deploy across environments.
Troubleshoot integration and connectivity issues across API layers, on-prem/cloud connectors, and RTP messaging components.
Maintain deployment documentation, runbooks, and root-cause-analysis (RCA) reports for recurring or major incidents.
Collaborate with cross-functional teams (Infrastructure, Security, Application teams, Delivery Management) to support implementation activities and change releases.
Adhere to Truist's change management, security, and compliance protocols within a regulated banking environment.
Required Skills & Experience
| Area | Requirement |
| MuleSoft Platform Administration | 3-6+ years hands-on experience administering Anypoint Platform (Runtime Manager, API Manager, CloudHub/RTF, connectors, VPC configuration) in enterprise integration environments. |
| Operations / Shift Support | Proven experience in shift-based / on-call production support with incident and problem management; ITIL exposure preferred. |
| DevOps / CI-CD (GitLab) | Hands-on experience with GitLab pipelines, runners, YAML-based CI/CD configuration, branching and merge strategies for automated build/test/deploy. |
| Domain Experience | Banking or Financial Services integration experience strongly preferred; exposure to Real-Time Payments (RTP) or similar payment rails is a plus. |
| Infrastructure | Working knowledge of cloud/network concepts (VPC, load balancers, firewalls) relevant to platform scaling and resiliency. |
| Communication | Strong verbal and written communication for client-facing status updates; ability to operate in regulated, high-availability environments. |
Nice to Have
MuleSoft Certified Platform Architect / Integration Architect certification.
Experience with monitoring tools such as Splunk, Dynatrace, or AppDynamics.
Exposure to Kafka or other RTP-adjacent messaging systems.
Prior banking client delivery experience (Truist or similar financial institution).