Salesforce Application Analyst

Calix provides the cloud, software platforms, systems and services required for communications service providers to simplify their businesses, excite their subscribers and grow their value.

Key Responsibilities

• Collaborate with business stakeholders to understand and document business processes, challenges, and goals related to the Salesforce platform.
• Translate business requirements into detailed user stories, acceptance criteria, process flows, and functional specifications.
• Facilitate and participate in discovery workshops, requirement gathering sessions, and user interviews.
• Assist the Project Manager with backlog refinement, sprint planning, and prioritization of development work.
• Partner with developers and solution architects to ensure requirements are technically feasible and clearly understood.
• Support User Acceptance Testing (UAT) by helping define test cases, coordinating testers, and tracking feedback.
• Create Release Notes for all stories in the portfolio
• Maintain documentation of system configurations, process flows, and application enhancements.
• Identify opportunities for process improvement and help define scalable and maintainable solutions.
• Serve as a liaison between business users and technical teams throughout the project lifecycle.

Qualifications

Preferred Qualifications

Location :

Skills Required

Confluence, Salesforce.com, Jira