Customer Sales Manager

Job Description

Customer Sales Manager

The Customer Sales Manager is responsible for leading all customer-related activities across business areas for western region, India.

Key Responsibilities

1. Account Strategy

• Develop and execute regional customer strategy aligned with business areas
• Drive cross-functional synergy and innovation initiatives
• Manage customer-specific claim strategy

2. Business Acquisition

• Lead and coordinate regional acquisition activities in coordination with business areas
• Support customer engagement, escalation, and negotiations
• Drive commercial improvements and manage the price increase recovery with customers.

3. Customer Relationship Management

• Strengthen customer engagement and ensure understanding of customer processes
• Lead process improvements and change management initiatives
• Lead, negotiate and conclude the contracts with Customers.

4. Goal Alignment & Communication

• Define and track sales targets, order intake, and key projects across Business areas.
• Ensure aligned internal/external communication
• Organize customer reviews, internal sales meetings, and cross-BA status updates

5. Sales Planning & Opportunity/Commercial Management

• Oversee sales planning assumptions and opportunity pipeline
• Approve key processes such as LVPF (Light Vehicle Production Forecast) and vehicle roadmap management
• Ensuring collection of overdues & keeping overdues under control as per policy.

6. Customer Communication & Events Planning

• Plan & Coordinate the Tech Show events for customers in collaboration with Communications & BAs.

Qualifications

• 15–20 years’ experience in automotive (Sales/Key Account preferred)
• Strong leadership experience (10+ years with international teams)
• Engineering degree preferred

Additional Information

All your information will be kept confidential according to EEO guidelines.

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