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Ganesh Trading C.
E-commerce Operations & Customer Support Executive - ShopifyGanesh Trading C. • kozhikode, India
E-commerce Operations & Customer Support Executive - Shopify

E-commerce Operations & Customer Support Executive - Shopify

Ganesh Trading C. • kozhikode, India
1 day ago
Job description

We are looking for a motivated, organised, and customer-focused E-commerce Operations & Customer Support Executive to join our growing and dynamic team at Conor.

In this role, you will support the smooth day-to-day operations of our e-commerce business while ensuring our customers receive excellent service. You will be involved in managing customer enquiries, processing and coordinating orders, handling Shopify-related tasks, and working closely with the team to keep our online operations running efficiently.

Key Responsibilities:

  • Manage day-to-day e-commerce and operational activities
  • Manage and process orders through Shopify
  • Respond to customer enquiries and provide excellent customer support
  • Coordinate order processing, fulfilment, shipping, and delivery-related tasks
  • Assist with Shopify product, order, customer, and store management
  • Handle customer issues, returns, exchanges, and order-related queries
  • Support general e-commerce and administrative tasks
  • Communicate effectively with customers, suppliers, shipping partners, and team members
  • Identify operational issues and help find practical solutions
  • Help ensure a smooth and positive customer experience

Ideal Candidate:

  • Previous experience working with e-commerce platforms, specifically Shopify, is required
  • Good understanding of Shopify order management and day-to-day store operations
  • Previous experience in e-commerce operations, customer support, or online retail
  • Strong communication and customer service skills
  • Well-organised and able to manage multiple tasks efficiently
  • Good problem-solving skills and strong attention to detail
  • Comfortable working with online tools, systems, and e-commerce software
  • Able to work independently and take ownership of assigned tasks
  • Positive attitude, willingness to learn, and ability to work as part of a team
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E-commerce Operations & Customer Support Executive - Shopify • kozhikode, India

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