CRM & Customer Relations Executive – Real Estate

CRM & Customer Relations Executive – Real Estate

Company: Sri Aghoreshwar Sai Developers Pvt Ltd (SASDPL)

Location: Ranchi, Jharkhand

Workplace: On-site

Employment Type: Full-time

Working Schedule: Six days a week

Experience Required: 2–3 years

Monthly Compensation: ₹19,000–₹20,000 fixed salary plus performance incentive of up to ₹5,000

About SASDPL

Sri Aghoreshwar Sai Developers Pvt Ltd—SASDPL—is an established residential real estate developer in Ranchi. Since 2004, we have focused on creating thoughtfully planned, fairly priced homes while building long-term relationships with our customers.

As we strengthen our sales and customer-management systems, we are looking for a disciplined and customer-focused CRM & Customer Relations Executive to join our Ranchi office.

About the Role

This is not merely a data-entry or telecalling position.

You will be responsible for managing incoming enquiries, maintaining consistent follow-ups, keeping our CRM records accurate, coordinating site visits and ensuring that customers receive timely and professional communication throughout their journey—from the first enquiry to post-booking support.

Key Responsibilities

• Respond promptly to new enquiries received through property portals, digital advertisements, the website, WhatsApp and other lead sources.

• Speak with prospective customers to understand their requirements, budget, preferred location and purchase timeline.

• Qualify leads and assign or coordinate them with the appropriate sales team member.

• Conduct structured follow-ups through telephone calls and WhatsApp without allowing genuine enquiries to go unattended.

• Schedule and confirm project site visits and coordinate with the sales team.

• Accurately record every call, conversation, follow-up date, customer requirement and next action in LeadRat CRM.

• Maintain updated lead stages and ensure that no lead remains without a clearly defined next step.

• Communicate professionally with customers after booking and assist with routine queries.

• Coordinate payment reminders and follow up on outstanding customer payments in consultation with the accounts and sales teams.

• Record customer grievances and ensure that they are promptly escalated to the appropriate person.

• Prepare daily and weekly reports covering new leads, pending follow-ups, site visits, customer responses and unresolved matters.

• Follow approved company communication, pricing and discount policies. The role does not carry authority to promise any unapproved discount, benefit or commercial commitment.

Performance Expectations

• New leads should ordinarily receive an initial response within 5–10 minutes during working hours.

• CRM records should maintain at least 95% accuracy and completeness.

• All scheduled daily follow-ups should be completed or properly rescheduled with an explanatory note.

• Site-visit coordination targets and reporting deadlines should be consistently achieved.

• Every meaningful customer interaction must be recorded in the CRM.

Who Should Apply

• Candidates with 2–3 years of experience in CRM, telecalling, inside sales, customer relations or sales coordination.

• Previous experience in real estate is preferred.

• Strong spoken Hindi and basic conversational English.

• Comfortable speaking with customers over telephone and WhatsApp.

• Working knowledge of computers, MS Excel or Google Sheets.

• Experience using CRM software is preferred.

• Strong follow-up discipline, attention to detail and ability to maintain accurate records.

• Calm, courteous and professional while handling customer concerns.

• Comfortable working full-time from our Ranchi office, six days a week.

Compensation

• Fixed salary: ₹19,000–₹20,000 per month, depending on experience and suitability.

• Performance incentive: Up to ₹5,000 per month, linked to defined KPIs.

• Total monthly earning potential: ₹24,000–₹25,000.

Why Join SASDPL?

• Work directly with an established Ranchi-based real estate developer.

• Receive practical exposure to real estate sales, CRM systems and customer lifecycle management.

• Join a company building structured and documented systems for sales and customer service.

• Work in a professional environment where discipline, honest communication and customer-first thinking are valued.

Interested candidates may apply through LinkedIn with an updated résumé clearly mentioning their current location, relevant experience, present salary, expected salary and notice period.