Exams Operations Executive

Role Purpose & Accountabilities:

• The British Council is seeking 2 dedicated Exams Operations Executives to support the planning and delivery of UK examinations across India. This role is crucial for achieving our objectives by upholding quality and compliance standards, ensuring the highest levels of service for our customers.
• In this vital position, you will oversee a range of responsibilities including exam logistics, meticulous test day planning, and efficient post-test activities. You will be instrumental in the allocation of test day staff and examiners, driving operational excellence for Distribution and other examinations. Adherence to India Exams, global, and board-specific procedures and policies is paramount, alongside meeting all procedural timelines. You will be accountable for the secure and compliant storage of all essential data and materials, and will provide necessary financial data to maintain an efficient, secure, and appropriately controlled operational environment, in line with British Council financial control standards.
• Effective coordination of all resources, considering peak activity times and operational influences such as festivals and seasonal weather, will be key. You will manage and ensure the secure and compliant storage of all exam materials and information, meeting all established procedures and policies. Your support will extend to pre and post-exam delivery operations and logistics.
• You will also handle first-level communications with customers and vendors, and complete required financial tasks according to British Council Financial guidelines, providing accurate financial information when requested. Commitment to operations service level agreements and agreed turnaround times will be essential, alongside compliance with all corporate standards including DISTRIBUTION audits, Quality, Control and Compliance, Equality, Diversity & Inclusion, Data Protection and Safeguarding, and client requirements, all in line with agreed financial and non-financial targets.

Skills Required
Compliance, Data Protection, Ms Office