Business Development Manager

JOB DESCRIPTION

Job Title Associate Client Engagement Manager

Location Jaipur/Noida/Gurgaon

Experience 3-6 Years

About Celebal Technologies

Celebal Technologies is a leading AI & Cloud services company operating across Americas, EMEA, India, APJ, Australia, and Japan. With deep Microsoft partnership credentials, Celebal delivers transformative solutions in Data & Analytics, Azure Cloud, AI/GenAI, DevOps, and Enterprise Applications to marquee clients across sectors including government, logistics, FMCG, financial services, and education.

The EMEA/GCC region is a priority growth geography. This associate role is designed to support and grow alongside the senior Client Engagement Manager, taking on end-to-end ownership of select accounts and transactions over time.

Role Overview

The Associate Client Engagement Manager (Associate BDM) works in close partnership with the senior BDM to support Celebal's commercial and client engagement activities across the GCC region — primarily Saudi Arabia and the UAE. This is a hands-on, execution-focused role for a driven professional who is eager to develop into a full BDM over time.

The Associate BDM assists in the management of the sales pipeline, proposal preparation, client follow-ups, contract coordination, and internal stakeholder alignment. The role requires strong communication skills, commercial awareness, and the ability to manage multiple concurrent engagements with attention to detail.

Key Responsibilities

1. Sales Support & Pipeline Management

• Assist the senior BDM in managing and progressing the GCC opportunity pipeline — from lead qualification to proposal submission and follow-up.

• Support RFP/RFI responses: gather client requirements, coordinate questionnaires, and help compile and format proposals in line with client specifications.

• Track deal status, update CRM records, and prepare pipeline reports and status summaries for internal review.

• Schedule and coordinate client meetings, technical presentations, and demos; prepare meeting decks and follow-up notes/MOMs.

• Monitor deal registration and co-sell workflows with Microsoft and other partners (Crayon, etc.) under guidance of the senior BDM.

2. Client Engagement & Account Support

• Act as a secondary point of contact for key accounts, supporting day-to-day client communication and relationship maintenance.

• Assist in the preparation of client-facing materials: proposals, BoQ summaries, project updates, and executive briefings.

• Track project milestone status, coordinate with delivery teams to confirm progress, and assist in triggering milestone-linked commercial actions (invoices, approvals).

• Support invoice follow-ups and payment tracking; escalate outstanding dues to the senior BDM or finance team in a timely manner.

• Maintain organized documentation of all engagements, contracts (MSA, SOW, CRs), and correspondence in shared repositories.

3. Proposal & Quotation Coordination

• Coordinate with pre-sales, delivery, and practice leads to gather inputs for proposals and cost estimates.

• Assist in drafting and formatting quotations, SoW summaries, and Change Request documentation.

• Maintain a library of proposal templates, case studies, and capability decks for the GCC region.

4. Internal Coordination

• Liaise with delivery, legal, finance, and HR teams as directed by the senior BDM to support onboarding new engagements and resolving commercial issues.

• Prepare internal briefing notes, commercial summaries, and escalation memos for legal or finance review.

• Support smooth handover of accounts when required, ensuring all context and documentation is captured and transferred.

• Contribute to WBS updates, revenue forecasting inputs, and weekly/monthly business review preparation.

Qualifications & Experience

Essential

• 2–4 years of experience in B2B sales support, client engagement, pre-sales, or account management in the IT/technology services sector.

• Prior exposure to or interest in the GCC market; UAE or KSA experience strongly preferred.

• Experience supporting RFP/proposal processes and coordinating with multiple internal teams.

• Familiarity with contract structures such as MSAs, SOWs, and Change Requests is an advantage.

• Bachelor's degree in Business, Marketing, Engineering, or a related field; MBA is a plus.

• Proficiency in Microsoft Office (Word, Excel, PowerPoint); experience with CRM tools (Salesforce, HubSpot, etc.).

Preferred

• Exposure to Microsoft partner ecosystem — co-sell motions, deal registration, Azure, or Copilot-related conversations.

• Prior experience at a technology services, SaaS, or consulting firm serving enterprise clients.

• Familiarity with solution areas such as Data & Analytics, AI/GenAI, Azure Cloud, or DevOps.

• Experience supporting or managing client accounts in logistics, government, FMCG, or financial services.

• Arabic language skills are a strong advantage.

Competencies & Skills

• Communication: Clear and professional written and verbal communication in English; able to draft client-facing correspondence with minimal supervision.

• Organizational Skills: Able to manage multiple accounts and tasks simultaneously; strong attention to detail in documentation and follow-through.

• Commercial Awareness: Basic understanding of enterprise deal structures, pricing models, and revenue tracking.

• Stakeholder Coordination: Comfortable working across internal teams (pre-sales, delivery, legal, finance) and with external clients.

• Proactiveness: Takes initiative to follow up, flag risks, and escalate issues before they become problems.

• Adaptability: Comfortable operating in a fast-paced, high-growth environment with evolving priorities.

• Team Player: Works collaboratively with the senior BDM and broader sales team; eager to learn and take on increasing responsibility over time.

Career Path

This role is designed as a structured stepping stone into a full Client Engagement Manager position. High performers who demonstrate commercial judgment, relationship-building capability, and the ability to independently manage accounts will be considered for promotion to BDM within 18–24 months.

What We Offer

• Competitive compensation with performance-linked incentives.

• Hands-on mentorship from experienced senior sales leadership.

• Direct exposure to marquee enterprise accounts across the GCC.

• Close collaboration with Microsoft and other leading technology partners.

• Fast-track career growth in a high-growth regional business.

• Collaborative, global team culture spanning AMERICAS, EMEA, India, APJ, AUS, and JPN.

To apply or for queries, please contact: