Customer Success Specialist (B2B AI SaaS)

About the role

You'll be the person who takes a signed client from 'we just bought this' to 'this is running and driving results.' At JoyzAI, that means standing up their AI chatbot and AI calling agents end-to-end — building the knowledge base, configuring the agent's behaviour, wiring up the lead and CRM flows, and then staying with them so the product actually delivers.

This is not a ticket-closing role. It's a build-and-own role. You're technical enough to configure agents yourself, and human enough to make clients feel taken care of at every step. You delight customers by solving the real problem, not by marking a query 'resolved.'

What you'll do

Onboarding & agent setup

• Own new-client onboarding from kickoff to go-live: scope the use case, gather source material, and set clear delivery timelines.
• Build and structure knowledge bases from client content (websites, brochures, PDFs, FAQs) so the AI answers accurately and on-brand.
• Configure AI chatbot and AI calling agents across the platform — Tasks, Access, Behaviour, and AI Config — including prompt design, conversation flows, guardrails, and tone (including Hinglish where needed).
• Set up CRM contact fields, ticket types, and automated workflows so leads and conversations route correctly.
• Configure voice agent call handling — greetings, one-question-per-turn flows, voicemail/no-answer/silence fallbacks, and WhatsApp follow-ups for links and addresses.

Integrations & data flow

• Wire up lead pipelines — e.g. Meta lead forms → Joyz webhook, Google Sheets automations — and validate that phone/contact data lands clean and deduplicated.
• Coordinate WhatsApp Business API setup with clients (WABA, embedded signup, number provisioning) and troubleshoot access or restriction issues.
• Assist with booking, calendar, and payment integrations where the client's flow requires them.

Ongoing success

• Run demos, walkthroughs, and handover sessions so clients can self-serve confidently.
• Monitor live agent performance, catch weak answers or broken flows, and iterate on prompts and KB content.
• Troubleshoot issues technically before escalating — reproduce, diagnose, and fix where you can.
• Track client health, drive adoption, and surface expansion or churn signals to the team.

Roughly 75% of your time is hands-on build: software configuration, AI agent design, and API integrations into whatever the client already runs. CRM, ERP, Google Sheets, calendars, WhatsApp, and the odd internal tool nobody has documented.

The other 25% is sitting with the client, understanding how their business actually works, and figuring out where our software can move a number that matters to them.

That split shifts as the product matures. Expect it to land closer to 60/40 within two years, with more of your time spent on the thinking and less on the plumbing.

We're under 15 people building AI calling agents. This is not a comfortable corporate job. You'll be in the trenches, you'll work hard, and you'll compress ten years of ordinary career growth into two (this means salary growth also, not just more work).

What We're Looking For

We don't care too much about experience or degree as long as you have what it takes to do the job.

Why JoyzAI

✨ Utmost freedom and autonomy — to make decisions. You are the taskmaster, do it the way you think is best. We will only suggest.

✨ Complete responsibility. You are the taskmaster. Take responsibility for it.

✨ Top-of-the-market pay – we reward high performance with the best packages.

✨ Unlimited leaves – we believe in freedom and responsibility.

✨ 5-day working – weekends are yours to recharge.

✨ Work from office in Noida – collaborate, learn, and grow with a passionate team.

✨ High-growth startup – opportunity to be see first hand how AI brings change and be a part of that.

Skills Required
API integrations, Google Sheets automations, Voice agent call handling, WhatsApp Business API setup