Trainee - Technical Support

Naviga Inc. delivers the broadest range of technology solutions for the global news media industry, including content management, digital advertising, circulation, and audience relationship management. The company's innovative solutions and professional services help media organizations engage audiences through web, print, mobile, and social media channels. We are looking for a Tech Support Apprentice to work with the end-users of our software and systems to provide technical support and assistance for their software, technical problems.

Responsibilities

• Provide first-level technical support to internal and external users via email or ticketing systems.
• Log, track, and escalate issues as needed, ensuring timely resolution.
• Troubleshoot and resolve basic software, system, or access-related issues.
• Document known issues and resolutions for knowledge base enhancement.
• Assist with setup, installation, and configuration of applications.
• Coordinate with engineering or QA teams for unresolved bugs or defects.
• Participate in shift operations, including on-call support if required.
• Contribute to improving support processes and customer satisfaction.
  
  

EDUCATION & REQUIREMENT

• Educational Background - bachelor's degree in computer science, Information Technology, or a related field from a reputed university.
• Basic understanding of Linux system or any CRM system.
• Flexibility to work in rotational shift.
• Technical Aptitude Strong interest in IT applications and systems.
• Problem-Solving Skills Ability to analyse problems and find solutions.
• Communication Skills Good verbal and written communication skills.
• Team Player Ability to work well in a team.
• Attention to Detail Careful attention to detail.
• Adaptability Willingness to learn new technologies.
  
  

DESIRED BEHAVIORS

• Technically proficient - knows role and has a solid familiarity with tasks and responsibilities.
• A bias to action - a willingness to 'jump right in' with an emphasis on producing results.
• Highly collaborative - an affinity for solving complex problems through dialog with team members.
• Curiosity - always seeking the 'why's' and 'how's' in the interest of continuous learning and the mastery of a craft.
• Innovation - the courage to challenge prevailing assumptions and suggest better ways of doing things to achieve business value.
• Comfortable with ambiguity - can begin to explore and solve complex problems even when the problem and solution are not always well defined.
• Display ethical character and competence - acts with integrity and intent, is accountable for own actions, behaves per the values. Act as a good citizen of Naviga
  
  

Disclaimer: This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Responsibilities, tasks, and duties of the jobholder might differ from those outlined in the job description and other duties, as assigned, might be required.
Skills Required
Linux, Technical Support