Assistant Community Manager

Job Description

Key Responsibilities

\n

\n

The position is all about people and creating strong relationships and great experiences. CM/PC would be responsible to run operations of 15,000 – 25,000 Sq. Ft. Office Space and handling Revenue over 40 Million INR/Annum The ideal candidate must have good experience in hands-on implementation and effective in building / growing a community while managing Revenue and P&L. Assistant Community Manager will focus on execution of Standard Protocols.

\n

Roles & Responsibilities

\n

1. Profit Center head (including but not limited to): • ASR and margin analysis • Expense Control • Collections • Renewals • Vendor management • Retail Management • Cost optimization

\n

2. Build and expand community c. Create a collaborative environment amongst our members through events and hyperlocal alliances & partnerships

\n

3. Client satisfaction and service delivery which lead to: a. Maximum renewals at the budget seat price b. Maintain above target CSAT score c. Every member being a Brand Ambassador for AWFIS

\n

4. Training and People development a. Guided Practice & Coaching to sub-ordinates and Facility Team b. Self-development & Readiness for next level : Shadow Community Manager

\n

5. Vendor Management a. Conformance to Purchase-to-Pay process

\n

6. Facilities Management a. Ensure Upkeep of the Centre b. Diligent towards Preventive Maintenance Calendar c. Adherence to Compliances & Protocols d. Adapts to Environmental-Socio-Governance nuances diligently

\n

7. Execution of activities directed towards Client Engagement & Brand Initiatives, CSR

\n

8. Execution of all Company Driven ideas and initiatives

\n

9. Team Player a. Collaborate within Team & other stakeholders to drive execution

\n

\n

We are looking for Candidates with: • Exemplary Customer service skills and record

\n

• An extrovert personality

\n

• Aware and with keen interest in current affairs

\n

• Ambition and drive to demonstrate continuous upgradation in skills and knowledge • Enthusiasm and demonstrating noticeable participation

\n

• Key skills in Relationship Management, Operations, Cost & Revenue Management.

\n

• With a hunger to grow with a 2 year focus on managing additional/ increased responsibility • Excellent written and verbal communication

\n

• Belief in Extremely strong Process execution

\n

Eligibility: • Minimum experience of 3-5 years. • Should have managed an annual revenue of a minimum of 2.5 million INR. • Worked at a Revenue Centre in the last 2 years. • Proficient with MS Spreadsheet • Excellent communications skills

\n

\n
• • Graduate in any stream, ** MBA preferred. ** Should be familiar with local language. ***Member of Community Service Club, Social and Focused Groups/ Club/s,
\n

\n