Customer Success Manager

Job description

Title: Customer Success Manager – Earlier Applicants Not Required to Apply

Industry: Computer Software

Employment Type: Full Time

Location: Remote

About SiteRecon:

SiteRecon is on a mission to revolutionize the way businesses make decisions in North America by helping enterprise customers scale their sales teams. We automate property mapping and site visits through our innovative mapping platform, designed specifically for property maintenance contractors. By streamlining these processes, we give our clients back valuable time, accelerate their sales efforts, and enhance their profitability. Join us in building the next-generation property intelligence platform!

To learn more about what we do for our customers -

About the Founders and the Team:

Founded by former IIT Delhi alumni with extensive experience in satellite imaging, eCommerce, and edtech. Our team is passionate about driving change in the industry.

Meet our team -

About the Product:

SiteRecon combines the power of Amazon and Google Docs for maps, allowing users to easily create customized maps through our AI-driven data delivery system. This platform serves as a foundation for creating survey notes, operational plans, cost estimates, and more.

Market Overview:

Our primary focus is the landscaping industry in the United States, Canada, and Australia, which collectively represents a staggering $200 billion market.

Roles & Responsibilities:

• Customer Onboarding: Lead the onboarding process for new clients, ensuring a smooth transition and understanding of platform features.

• Client Relationship Management: Build and maintain strong relationships with clients to enhance engagement and satisfaction.

• Upsell Opportunities: Identify and pursue upsell opportunities by understanding client needs and matching them with relevant product features.

• Contract Management: Oversee the renewal process for existing contracts, ensuring timely communication and negotiation for annual agreements.

• Churn Reduction: Develop and implement strategies to minimize churn by proactively addressing client concerns and identifying at-risk accounts.

• Training & Enablement: Conduct training sessions for new features and best practices, empowering clients to maximize their platform usage.

• Customer Feedback Integration: Gather and analyze customer feedback to inform product improvements and support strategies.

• Performance Monitoring: Monitor customer activity and engagement levels, proactively addressing any potential issues.

• Collaboration with Cross-Functional Teams: Work with product, sales, marketing, and support teams to resolve customer issues and enhance the overall customer experience.

• Testimonial & Case Study Development: Collect and document customer success stories and testimonials for marketing and sales use.

• Research & Best Practices: Stay updated on industry trends and best practices in customer success and product adoption.

What We Look For:

• Strategic Thinking: Ability to develop and implement effective strategies that deliver compelling solutions for clients.

• Results-Driven Mindset: A motivated individual with a strong desire to achieve goals and contribute to team success.

• Educational Background: Bachelor's or Master’s degree in Business, Marketing, or a related field.

• Adaptability: Flexibility to work across US time zones and adjust to client needs as they arise.

• Relevant Experience: 2-4 years in customer success, project management, or client relationship roles, preferably within the American or European markets.

• Communication Skills: Exceptional written and verbal communication skills, with the ability to convey complex ideas clearly and persuasively.

• Energetic Personality: A proactive approach to work and an active lifestyle, with regular participation in sports or fitness activities that demonstrate a commitment to health and well-being.

What’s In It for You?

- Impactful Work: Drive transformative change for customers in a new business landscape.

- Training: Participate in a comprehensive 2-month training program.

- Market Presence: Help build SiteRecon’s presence in the US market with entrepreneurial flexibility.

- Cross-Cultural Exposure: Collaborate with international partners and colleagues.

Perks of Working at SiteRecon:

- Ownership: Take initiative on projects that add value to the company.

- Transparency: Minimal barriers between you and supervisors, fostering open communication.

- Direct Insights: Engage with key stakeholders for immediate feedback on your work.

- Inclusivity: Be part of the operational side of the business to understand the bigger picture.

- Collaborative Environment: Enjoy cooperation from teammates and managers.

- Experimentation: Test new strategies and learn from outcomes in a supportive environment.

- Startup Culture: Join a revenue-positive, growth-oriented startup led by IIT alumni in a $450 billion industry.

Ready to Join Us?

If you're an energetic self-starter with a passion for customer success, we want to hear from you! Apply now to be part of our revolutionary journey at SiteRecon.