Lifestyles Concierge
Location: Sector 48, Gurugram, India
Shift: 24×7 Rotational
Work Model: Hybrid
Overall Purpose of the Job
The Lifestyle Concierge is responsible for handling and fulfilling client requests across phone, email and chat channels. The role focuses on delivering a high-quality customer experience by researching solutions, coordinating with partners, and using internal systems to meet client needs. It requires strong communication, problem-solving, and multitasking skills, along with the ability to manage expectations, handle sensitive or escalated situations, and maintain professionalism while representing client brands.
Key Responsibilities
- Independently, and as needed as part of a team, fulfill client requests via phone, email, chat, and other communication channels.
- Exercise judgment and discretion when handling escalated service issues and vendor communication.
- Ensure a positive customer experience after every interaction.
- Provide accurate and timely information regarding requests.
- Deliver services within contractual scope and manage expectations appropriately.
- Build relationships by understanding customer preferences and requirements.
- Initiate outbound calls in line with program requirements.
- Apply service standards when fulfilling requests.
- Leverage partners and available resources to fulfill customer needs.
- Communicate responses clearly and professionally.
- Represent client brands in a professional manner.
- Attend meetings and training sessions to stay updated on client requirements.
- Use enterprise systems to capture data and process information.
- Apply client and organizational policies when interacting with customers.
- Demonstrate ability to multitask and prioritize in a fast paced environment.
Other Duties
- Abide by all Aspire Lifestyles policies and procedures.
- Work flexible hours as required.
- Carry out other reasonable duties as requested by management.
The Lifestyle Concierge Is Expected To Have
- Minimum 3+ years of customer service or sales experience in luxury, travel/tourism, hospitality, airline, hotel/guest services
- Geographical knowledge and exposure, with a keen and demonstratable interest in global concierge delivery (shopping, sports, culture, travel, etc.)
- Strong and natural communicator with refined listening and conversational skills
- Service oriented, with a pleasant personality
- Well presented with proper deportment skills
- Exemplifies resourcefulness and problem-solving skills
Skills Required
luxury travel , Multitasking, Hospitality, Tourism, Airline, enterprise systems, Problem-solving, Sales, Communication, Customer Service
