Technical Account Manager

About the Role

We're looking for a Technical Account Manager to serve as a trusted advisor to our clients — the go-to person for technology strategy, service performance, and long-term account success. This is a relationship-driven, technically grounded role for someone who can move fluidly between boardroom conversations and technical deep-dives, helping clients see further ahead and make smarter technology decisions.

You'll own the client relationship end-to-end: understanding business priorities, anticipating risks, and ensuring the technology services we deliver consistently meet — and exceed — expectations.

What You'll Do:

Client Advisory & Relationship Management

• Act as the primary point of contact and trusted advisor for a portfolio of assigned client accounts
• Facilitate Quarterly Business Reviews (QBRs), strategic planning sessions, and executive-level meetings
• Build and evolve client technology roadmaps aligned to business priorities and growth plans
• Assist clients with technology budgeting, lifecycle planning, and prioritization of strategic initiatives
• Identify opportunities for additional services that create measurable business value for clients

Assessment & Strategic Analysis

• Conduct baseline assessments, technology alignment reviews, discovery activities, and maturity assessments using approved advisory frameworks
• Proactively monitor client environments and service performance to identify risks and improvement opportunities
• Prepare executive summaries, technology assessments, gap analyses, and strategic recommendations

Governance & Documentation

• Maintain governance artifacts including roadmaps, account documentation, decision logs, and service reviews
• Prepare meeting notes, action-item registers, issue logs, and risk trackers for recurring engagements
• Follow standardized templates, delivery methodologies, and quality standards across all client engagements

Cross-Functional Collaboration

• Partner with advisors, project managers, engineers, solution architects, cybersecurity professionals, and sales teams to support client success
• Advocate for client needs internally while coordinating internal resources to ensure successful delivery
• Contribute to internal practice development — process improvement, playbooks, and knowledge sharing

What You Bring:

Experience

• 3–7 years of experience in Technical Account Management, IT consulting, customer success, account management, or technology leadership
• Experience within a Managed Service Provider (MSP), technology consulting, or enterprise IT environment strongly preferred
• Demonstrated track record of managing client relationships and leading technology-focused business discussions

Technical Knowledge

• Working knowledge of enterprise infrastructure, networking, and cloud platforms (Microsoft Azure and Microsoft 365 preferred)
• Familiarity with cybersecurity principles, IT service management practices, and technology lifecycle management
• Understanding of governance frameworks and managed services delivery models
• Ability to translate technical architectures and service metrics into business-relevant insights for client stakeholders

Business Acumen

• Strong understanding of business operations, strategic planning, and risk management
• Ability to connect technology recommendations to measurable business outcomes and ROI
• Experience facilitating executive-level conversations and business reviews

Soft Skills

• Exceptional communication and presentation skills, with the ability to speak to both technical and non-technical audiences
• Proven ability to build trusted advisor relationships and influence stakeholders
• Strong organizational, problem-solving, and time-management skills

Why Join Us

This role sits at the intersection of technology and strategy — a genuine opportunity to shape client outcomes, not just report on them. You'll work closely with cross-functional experts, build long-term trusted relationships, and grow your advisory capabilities in a role designed for someone who wants more ownership, not less.